Manager Asset Support Centre

* Drive and manage the success of Pacific Nationals rollingstock fleet * 12-month contract (maternity cover) with opportunities for ongoing employment, Commencing as soon as possible. * Located in our new purpose-built facility in Kooragang Island, Newcastle Pacific National is committed to diversity in our workforce and encourages women and Aboriginal and Torres Strait Islander people to apply. The Opportunity Reporting into the Head of Asset Reliability, you will initially be responsible for the design, development and implementation of processes, procedures and reporting for the Asset Support Centre and consulting with internal and external stakeholders to ensure the best outcomes for the business. Once set up, you will lead a team responsible for being the first point of triage in fault finding with train crew, terminal operators, and maintenance teams, looking at the most efficient outcomes preventing delays and cancelations of our services. As the Asset Support Centre Manager, you will serve as a focal point for our internal and external customer concerns, looking to identify, research and resolve technical problems for end users on a variety of issues. In this role you will liaise with various internal and external agencies to ensure Pacific Nationals rollingstock assets are maintained to the best conditions and accordingly reports are in our CMMS for any non-service faults to ensure our assets are maintained to the highest levels of configuration. Key responsibilities include: * Design, develop and implement processes, procedures and reporting for the Asset Support Centre * Lead the ASC multi-OEM technical teams to provide the highest levels of triage for Pacific National * Liaise with the operational Maintenance Execution Managers (MEM) to ensure that plans that are established by the ASC are complied with and delivered, where the MEMs deviate from the intended defined plans seek an understanding as to why the plan was not delivered. * Further develop existing processes and/or introduce or document new processes to further enhance the operational service delivery outcomes of Pacific National * Ensure that the highest levels of safety are applied in all advice delivered and through any actions delivered to the internal customers' requesting assistance * Provide the management of the technical teams that provide the first line of triage assistance. * Ensure that customer experiences achieve the highest levels of problem-solving through continuous improvement and process. * Responds to telephone calls, email, and personnel requests for technical support from local and remote customers. About You: To succeed in this role, you will be a flexible and agile leader who possesses strong influential, negotiation and consultative skills to shape pragmatic outcomes. You will have the ability to effectively prioritise and execute tasks in a high-pressure environment that is rapidly changing and the capability to deal with a variety of potentially challenging scenarios. In addition, you'll be expected to demonstrate: * Wealth of experience in rail, with at least 2 years in rail operations * Excellent written and verbal communication skills, with a high attention to detail * Experience in delivering physical maintenance activities across a range of either locomotives or wagons. * Proven analytical and problem-solving abilities. * Exceptional customer service orientation and an ability to coerce operational entities to accept changes may need to be made for improved service. * Patience for dealing with difficult customer-service situations, often when the environment is highly charged. * Operational excellence and LEAN methodology exposure * Tertiary qualification in Engineering or Safety is highly desirable. About Us Pacific National (PN) is the largest provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region's economy, businesses and households running. We operate nationally with approximately 3,500 staff in over 90+ sites across Australia. Join us as we continue to transform our business and shape the rail freight industry, to achieve our vision of becoming Australia's recognised leader for safe, innovative, and sustainable rail freight solutions. We are seeking applicants who share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, Own it and live these values through open and honest communication and respect. Closing Date Applications close on 5th July 2023. Next Steps Are you ready to be part of our future? To apply, please click on the 'Apply' button and follow the prompts. To find out more about Pacific National, our benefits and the opportunities we offer, visit our careers page Home Safely Everyday - Our top priority is getting you home to your family safely every day

Pacific National is one of Australia's largest rail freight businesses.

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