IT System Administrator

3 weeks ago

Sydney, New South Wales, Australia Arden Homes Full time

1 week ago Be among the first 25 applicants

  • Join a leading new home building group in an IT support role
  • Full time position working Monday-Friday with weekend and after hours support as required
  • Norwest office location

IT Help Desk Level 2
  • Join a leading new home building group in an IT support role
  • Full time position working Monday-Friday with weekend and after hours support as required
  • Norwest office location

The NEX Building Group is a diverse and expanding organisation with over 1,200 passionate employees. Our brand's purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia's leading home building group. Our iconic brands include McDonald Jones, MOJO Homes, Weeks Homes, Wilson Homes, Arden Homes Brighton Homes and Supaloc Steel Frames.

From architecturally designed first homes and multi-residential projects to luxurious residences and investment properties, our brands strive to set the benchmark in the new home building industry while ensuring that our people, both customers and staff, are at the centre of everything we do along the way.

Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees.

Our Perks And Benefits

We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia's leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that's why we offer a range of benefits including:
  • Discount on building a new home through our building brands (after qualifying period)
  • 12 weeks paid parental leave for the primary carer and 4 weeks for the secondary carer
  • Discounted health insurance through nib
  • Discounts on whitegoods
  • Fitness Passport
  • Employee assistance program
  • Flu vaccinations
  • Professional development and educational assistance
  • Attractive remuneration
  • And so much more

About The Opportunity

Reporting directly to the IT Service Delivery manager, focus will be to act as the first line of contact for local staff as well as the wider NEX Building group businesses. More specifically you will be:
  • Providing excellent technical assistance and managing the resolution of both Level 1 and 2 incidents and service requests
  • Providing excellent technical assistance and customer service to all staff
  • Troubleshooting of incidents lodged at the Service Desk relating to hardware, software and related infrastructure
  • Escalation of issues to Level 3 technical staff or external technology partners as required
  • Maintaining ownership of assigned incidents and service requests
  • Support the various business divisions with the ordering of new and replacement technology devices
  • Assist with the creation of Knowledge Base Articles, videos and user guides after resolutions to assist Service Desk Staff resolve more calls at First Point of Contact
  • Develop effective relationships with key business stakeholders, partners, vendors, and team members

About You

You will share a passion for our purpose and be aligned to our core values. In addition, you will demonstrate:
  • Available to work weekends
  • A minimum 4-5 years' experience in a similar role within a Service Desk environment
  • Strong customer service ethic
  • Strong understanding of networking fundamentals
  • Good problem-solving techniques
  • Attention to detail
  • Ability to clearly communicate technical instructions, remotely
  • A solid understanding of MS Office Suites and Applications (O365 preferred), and Citrix
  • Windows Domain and Active directory experience

Interested?

The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and pre-employment medical.

Apply today

If you are determined to make a difference and want to join an innovative and inclusive organisation committed to building better futures, click on the APPLY button. To find out more about NEX Building Group go to or follow us on LinkedIn

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. NEX Building Group and its brands are not responsible for any fees related to unsolicited resumes.Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesConstruction

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