Test Manager- ServiceNow Case Management

At Sydney Water, we're passionate about making a difference to the lives of our customers and communities, and our employees. We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. Our people and their jobs are as diverse as the communities we serve.

As a Test Manager, you will lead testing activities across projects, focusing on implementing a shift-left approach to integrate quality earlier in the project lifecycle. The aim of the role is to reduce testing costs later in the process and help identify issues sooner, improving overall project efficiency and minimizing risks in production environments. The role drives collaboration across teams to ensure quality outcomes, minimise risks, and reduce testing costs by designing effective, business-aligned scenarios. It will also monitor testing resource performance and provide stakeholders with clear visibility of testing progress and results through Dashboards and Reports.

• Analytical Skills: You should possess strong conceptual and critical thinking skills which will allow to solve practical problems efficiently. You should have a proven track record of analysing performance and developing initiatives to improve business process performance.
  • Interpersonal Skills: You must have demonstrated the ability to partner with and influence others to achieve the organization's strategic outcomes. Possess excellent written, verbal, and interpersonal communication skills enabling you to effectively engage with individuals at all levels.
  Qualifications and Experience
  • 7+ Years as a Test Manager with ServiceNow experience.
  • At least 5 years' experience leading test teams on projects implementing highly integrated solutions
  • Experience working on ServiceNow Platform essential including preferably case management
  • Proven record of test process improvement
  • You should possess Degree in computing such as Computer Science, IT etc.
  • ISTQB Advanced Test Manager certification
  • Applicants must be Australian Citizens or Permanent Residents
  Dive into Our Great Benefits
  • Competitive Compensation: We'll ensure that your skills and contributions are valued and rewarded appropriately.
  • Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.
  • Subsidized Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.
  • Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.

Closing date: 30 September 2025. For more information, or to request an accommodation information, you can contact sunil.nagarajan@sydneywater.com.au

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers' quality of life and safeguarding Sydney's future. We see the world is changing, so we are changing too.

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world. We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire's Terms, Privacy Policy and Sydney Water's Privacy Collection Statement – Job Application. Please see the position description for the role's full accountabilities.