Senior Principal Consultant – Solution Architect

Job Description - Senior Principal Consultant – Solution Architect - ServiceNow

Senior Principal Consultant – Solution Architect - ServiceNow

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting Applications for the role of Senior Principal Consultant – Solution Architect - Service Now IRM/GRC

In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams

Responsibilities

- Serve as an expert in the ServiceNow platform, leading ServiceNow practices, advancements, and innovation
- Serve as an expert in the ServiceNow IRM implementation, leading ServiceNow practices, advancements, and innovation
- Must have experience on overall platform capabilities with specialization in IRM implementation (Policy and compliance, Risk management, Audit management, Operational resilience, Vendor Risk management, Business continuity management modules)
- Understanding of IRM domain and its fundamentals.
- Thorough understanding of ServiceNow GRC product offerings and ability to develop solution architecture with ServiceNow IRM Products
- Must have good understanding on inter relationship between ServiceNow IRM products with other ServiceNow products like ITSM, ITOM, SecOps
- Solutioning and Designing the IRM solution using industry best practices.
- Experience in doing entity scoping exercise.
- Understand overall business objective and run workshops to gather detailed requirements and, design the solution with the necessary applications that needs to be integrated.
- Configuring IRM portals.
- Experience in multiple ServiceNow implementations
- Lead the configuration and customization of ServiceNow instances.
- Configuring Policies, Risks, Audit test plans, Vendor contracts, Operational reports, and integration either with UCF or configuration of ServiceNow use case accelerators
- Configuration/Customization of the Service Now system, including creating workflows

Qualifications we seek in you

Minimum Qualifications

- Relevant years of experience in ServiceNow IRM implementation
- Relevant years of experience in working in IRM domain out of which minimum years in the role of IRM Architect
- Experience in ServiceNow IRM design, architecture, and implementations with a fair understanding of ServiceNow IRM model, plugins, and accelerators.
- Excellent customer facing skills
- Should have worked extensively on ServiceNow Integrations with other external systems
- Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS.
- ServiceNow Certified Implementation Specialist – IRM
- Certified Implementation Specialist – Risk and Compliance.
- Certified Implementation Specialist – Vendor Risk Management
- Understanding of various regulations like GDPR, ISO etc. (Good to have)

Preferred Qualifications/ Skills

- Lead AI-first transformation – Build and scale AI solutions that redefine industries
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
- Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
- Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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