Client Relationship Manager

4 weeks ago

Sydney, New South Wales, Australia BlackBay Lawyers Full time

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Client Relationship Manager| Boutique Law Firm of the Year

BlackBay Lawyers is a leading litigation firm headquartered in Sydney, recognised as Boutique Law Firm of the Year 2024. We specialise in commercial litigation, employment law and defamation. We are trusted by ASX-listed executives, fast-scaling tech founders and public figures to resolve sensitive and complex disputes where revenue and reputation is at stake.

As we continue our rapid expansion, we are looking for a high-performing Client Relationship Manager to join our team to help accelerate our growth and strengthen our client relationships.

Key Responsibilities:

  • Own the first impression: Be the first point of contact for prospective clients and set the tone for their experience with BlackBay.
  • Convert enquiries into instructions: Ask the right questions, identify alignment, and ensure qualified matters are briefed accurately and efficiently to our lawyers.
  • Drive client acquisition: Identify opportunities to expand the scope of work, deepen relationships, and proactively pursue new client opportunities through outbound initiatives.
  • Improve process and performance: Track lead sources, refine conversion processes, and work closely with our partners and marketing team to strengthen our acquisition pipeline.

Who We Are Looking For:

  • A high achiever eager to work in a fast-paced, growth-oriented environment.
  • A proactive person who thrives on autonomy and taking initiative
  • A confident, client-focused professional who is commercially driven.
  • A detail-driven individual with a commitment to excellence, motivated by growth targets.
  • An excellent communicator, quick thinker, negotiator and closer, adept at finding solutions and building long term relationships.

What We Offer:

  • Client Engagement: You will be the first person new clients speak with - it's a position of great responsibility and you will be given a high degree of autonomy.
  • Collegiate, ego-free culture, high standards, mutual respect, relentless focus on exceptional outcomes.
  • Mentorship & Career Development: Personalised professional development, direct Partner involvement.
  • Accelerated Career Growth & Rewards: Career advancement and remuneration based on performance and capability, not time served.
  • Market-Leading Offices & Conditions: Work in a state-of-the-art environment
  • Memorable Events: Celebrating our victories and participating in events you'll remember for years to come.

Our People:

Our strength is our people. BlackBay's impressive growth since our founding in 2022 is a testament to the talent and dedication of our team. The culture we have created allows the right individuals to thrive and progress faster than anywhere else. Our Associates successfully run full hearings before many of their peers at other firms would be allowed to join a client meeting. We are a firm for ambitious people.

How to Apply:

If you are interested in joining our exceptional team, please click Apply or send your CV to team@blackbaylawyers.com

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionSales and Business Development
  • IndustriesLegal Services

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