Team Leader

4 weeks ago

Melbourne, Victoria, Australia Orikan Full time
Overview

Join to apply for the Team Leader - Call Centre role at Orikan

Job Type: Permanent - Full Time
Location: South Wharf, Melbourne, 3006
Job Category: Call Centre and Customer Service

About Orikan

Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.

Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.

Job Description

Are you ready to take the lead in a fast-paced, people-first environment where customer experience is everything? At Orikan, we're looking for a passionate and driven Customer Service Team Leader to guide a high-performing team of inbound professionals and help shape the future of service excellence.

This is your chance to step into a pivotal role where your leadership will directly influence team culture, performance outcomes, and customer satisfaction. Whether your background is in contact centres, retail, or another customer-focused setting, if you've got the energy to coach, inspire, and deliver results—we want to hear from you.

What Makes This Role Special
  • Influence & Inspire: Lead a team of dedicated Customer Service Representatives who are committed to delivering exceptional service and help them thrive.
  • Drive Performance: Use your leadership skills to motivate, coach, and develop your team to meet KPIs and exceed expectations.
  • Make an Impact: Be part of a business that values innovation, accountability, and continuous improvement.
  • Challenge & Grow: Step into a vibrant, fast-moving environment where your leadership will shine.
What You'll Bring to Orikan
  • Proven ability to lead and manage teams and workflow processes.
  • A natural motivator with a track record of driving performance and engagement.
  • Experience in coaching and developing individuals to achieve targets.
  • Strong understanding of performance management and feedback frameworks.
  • Excellent time management and organisational skills.
  • A customer-first mindset with strong internal and external stakeholder focus.
  • Outstanding communication skills—verbal and written.
  • Confidence in navigating interpersonal dynamics and resolving conflict.
  • Professionalism in every interaction, across all levels of staff, clients, and customers.

This is more than a job—it's a career opportunity to grow, lead, and thrive in a supportive and dynamic environment. If you're ready to take the next step and lead with purpose, apply now and join the Orikan team

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Information Services

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