Motor Technical Assessor Quality Standards

Motor Technical Assessor Quality Standards & Events

Join to apply for the Motor Technical Assessor Quality Standards & Events role at Auto & General Australia

Overview

The Motor Technical Assessor Quality, Standards and Events is responsible for accurately auditing and recording the quality and accuracy of work done by Motor Assessors and Motor Body Repairers. This includes reviewing assessments to ensure adherence to assessing processes and practices while balancing customer satisfaction and business needs. Additionally, post authorisation review of assessments and repaired motor vehicles is performed to ensure cost effective repairs considering quality, cost and timeliness outcomes. During Catastrophic Events, travel to the required state/area is required to assess damage and determine appropriate cost and repair method in accordance with the A&G Assessing methodology.

Responsibilities

• Accurately assess vehicle damage to determine cost effective and safe repairs using the correct OEM repair methods.
• Undertake vehicle assessments in line with underwriting terms & conditions & claims protocols.
• Write accurate assessment reports, negotiate correct scope & costs for vehicle repairs via Partner or Customer's own repairers.
• Provide assessing assistance in volume Catastrophe events - Flood, Hail or storm damage.
• Manage rectifications in accordance with the Industry Code of Conduct and engage PSM in the appropriate recovery of costs.
• Provide accurate audit inputs to identify areas of improvement and cost leakage.
• Conduct quality control inspections as required to ensure compliance with repair methods.
• Review of completed assessments confirming repair methodology, costs for compliance.
• Minimise business risks with compliance reviews and feedback.
• Transfer of skills and knowledge.
• Work as part of a national team of assessors to problem-solve customer repair issues.
• Provide excellent service to customers both on the phone and in person to improve customer advocacy.

What Experience You'll Bring

• Experience and current knowledge of the motor body repair industry
• Trade qualified in Panel Beating or Spray painting
• Broad knowledge of Insurance policies, claims and assessing procedures
• Proficient in customer service delivery & negotiation skills
• Able to travel intra and interstate to assist our customers for major Catastrophe events when required
• Well-developed verbal and written communication skills
• Ability to work independently and manage time efficiently
• Sound level of computer literacy
• Valid Driver's license
• Relevant Trade qualification

The Benefits Of Working At A&G

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - volunteer days, an additional paid 'ME' day, paid parental leave and the option to purchase additional leave.
• Grow with us - learning and professional development opportunities to suit everyone.
• Give back - A&G Difference program for volunteering, fundraising and donation opportunities.
• Take care of yourself - wellbeing support, mental-health resources and fitness discounts.
• Celebrate the wins - on-site events, family fun days and annual celebrations.
• Save money - discounts on insurance products and partnerships with retailers and providers.

About Us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our general insurance products include Car, Motorcycle, Home, Contents and Travel, delivered through Budget Direct and partnerships with ING, Qantas, Virgin Money and Coles Insurance. We're looking for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer.

Auto & General values individual differences and fosters an inclusive culture that creates a great place to work for all.

Note: We politely ask agencies not to submit unsolicited resumes; Auto & General is not responsible for fees related to unsolicited resumes.

Senioriry level

• Entry level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology
• Industries: Insurance

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