Motor Assessor

Motor Assessor

Make a difference as a Motor Assessor

Join the largest insurance group in Australia and New Zealand.

**YOUR ROLE**

We are looking for highly motivated trade qualified people to join our assessing team in Metropolitan Queensland for full time, permanent positions.

You will use your technical expertise to assess motor vehicles to ensure a fair and reasonable claim outcome, as well as provide an exceptional level of communication and service to our customers and smash repair network. You will have the opportunity to make a positive impact on our customers and the motor vehicle repair industry.
- This role is about making a difference and having a meaningful impact to our customers.
- The position requires you to work flexibly across various locations including our assessing sites, smash repairers, office and home and may require rotational rostered hours within our teams.
- In addition to all IAG benefits, the position provides a tool of trade vehicle.

Key Responsibilities:

- Assess motor vehicle claims, inspect damage, and use your trade experience and training to determine fair and reasonable repair costs and ensure the correct method of repair and settlement is established. - Provide an extremely high level of customer service. Relationship building and people interaction are a large part of this role.
- Complete vehicle quality inspections and other tasks associated with motor vehicle assessing.
- You must be a team player and willing to learn and work collaboratively both in office and out in the field.
- Problem solve issues between IAG and our customers and repairers to establish fair and reasonable outcomes.

**ABOUT YOU**
- All applicants MUST possess relevant Australian motor vehicle trade qualification (minimum Cert 3 in Panel Beating or Spray Painting or Mechanic) - **PLEASE ENSURE YOU ATTACH A COPY WITH YOUR APPLICATION**:

- 5 years experience in the field of your trade.
- Demonstrate strong technical experience in the motor vehicle repair industry.
- Must have full Australian driver's license.
- Excellent customer focus, negotiation and communication skills.
- Ability to perform collectively with peers in a team environment.
- Have strong fraud detection, decision making and conflict management skills.
- Previous quoting or assessing experience within the smash repair industry would be an advantage but not essential.

We provide a full training program and ongoing coaching and support.

**ABOUT US**

IAG is the largest general insurance group in Australia and New Zealand. We're also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life's moments hit hardest.

You'll know our brands - NRMA Insurance, CGU, WFI, ROLLiN', AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We're also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we're ready for you.

At IAG you can enjoy:
1. Grow your financial future with 13% superannuation as standard

2. Access up to 50% off personal insurance, including home and motor insurance

3. Flexibility through a program called MyFlex - supporting you to live life to the full

4. Welcome Back cash bonus when returning from parental leave

5. Partner discounts on every day and special occasion items

Job ID 42901