Capability Specialist

3 weeks ago

Melbourne, Victoria, Australia AustralianSuper Full time

Join to apply for the Capability Specialist role at AustralianSuper.

Your New Role

Reporting to the Capability Manager, the Capability Specialist will be responsible for the scope, design, development, and support of training delivery and learning and development initiatives for the Contact Centre and Bereavement Centre teams. You will also liaise with and support cross-team collaboration with Member Resolutions to ensure consistency and efficiency in training design and delivery.

Some of your duties will include but are not limited to:

  • Scope, design, and development of training modules for Contact Centre and Bereavement Centre teams, and Member resolutions as required.
  • Collaborate with Member Resolutions to ensure consistency and efficiency in training design and delivery for our member facing teams.
  • Contribute to the end-to-end complex learning design to address development needs, utilising a variety of learning formats (digital, F2F, video, etc.).
  • Work with subject matter experts across the business to ensure both what and how (skills and behaviours) are incorporated into learning solutions, ensuring the best learning experience for colleagues and managers, contributing to the delivery of an offer that is simple, accessible, and consistent across the business.
  • Design learning and enhance existing programs/trainings to meet the Contact Centre and Bereavement Centre current and future needs.
What You'll Need
  • Previous experience in end-to-end creation and delivery of training and development frameworks and programs for customer facing operational teams (Essential).
  • Experience in building and implementing training programs.
  • Strong attention to detail.
  • Creative mindset with the ability to develop impactful training initiatives.
  • Well-developed communication and interpersonal skills.
  • Must be a team player and able to work with and through others.
  • Strong presentation and facilitation skills including the use of presentation tools (e.g., PowerPoint).
Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you. We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What's Next

Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results. Australian or New Zealand citizenship or Australian permanent residency status is required.

Progress powered by purpose.

Agencies please note: this vacancy is being managed directly by AustralianSuper's Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.


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