Trainee Customer Service

2 days ago

NewcastleMaitland, Australia City of Newcastle, Australia Full time
Overview

Join to apply for the Trainee Customer Service role at City of Newcastle, Australia.

This 2-year fixed-term contract opportunity will see you focus on providing an exceptional service experience as the first point of contact for customers, delivering quality interactions across a variety of channels whilst projecting a positive image of CN with a professional and courteous manner.

Responsibilities
  • Provide an exceptional service experience as the first point of contact for customers, delivering quality interactions across a variety of channels while projecting a positive image of CN in a professional and courteous manner.
What you'll gain
  • Gain your Certificate IV Business Services
  • Combine on-the-job learning & training
  • Kick start your career with one of Newcastle's largest employers
Life at City of Newcastle

You'll experience work alongside colleagues who care for one another and the region. You'll contribute to ambitious plans with a talented team, shaping the fabric of our community. We embrace flexible work arrangements to help you balance life and work while supporting inclusion and diversity.

Benefits
  • 35-hour working week with flexible/hybrid work arrangements and an optional 9-day fortnight
  • 4 weeks of annual leave, 3 weeks of personal leave plus 2 additional paid public holidays
  • 17.5% annual leave loading yearly payment
  • Paid parental leave for primary carers
  • Industry leading employment conditions
  • Corporate Fitness program from as little as $12.90 per week
  • Exclusive CN employee benefits programs including Novated Lease options
  • Annual performance development plans and ongoing training
  • Leading the CN Way leadership program
  • IDE employee networks and inclusion initiatives
  • Health & Wellbeing programs including onsite resources
Requirements
  • Possess the right to live and work in Australia
  • 2-year fixed-term contract; training and guidance provided
What is next?
  • You may be required to attend 1 x group assessment centre for a 3-hour period between Tuesday 30 September – Thursday 2 October 2025.
  • Application Closing Date: Wednesday 17 September 2025

Contact information: for further information, refer to the FAQ sheet or email If you require adjustments or accessibility support, contact

Don't just work for the city, co-create it. Join and expand your career at the City of Newcastle.

CN do not accept unsolicited resumes, and recruitment agencies should not contact us at this stage.


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