Practitioner, Sustaining Tenancies

About us:
At Anglicare SQ, we believe everyone has a story. With a 150-year heritage, we exist for individuals of all life stages who may be experiencing challenges or entering a new phase of life. Our skilled staff deliver a breadth of care-based services, across a vast geographic footprint, and in many types of locations.

About the Role:
The overall purpose of the Practitioner - Sustaining Tenancies is to provide person centred early intervention/prevention support to individuals and families at risk of homelessness. The Practitioner, will deliver essential services in providing prevention and post crisis support to clients to maintain their housing for the duration of need. They will work with the individual/family through ongoing assessment to determine the clients' changing needs and provide ongoing support at helping them to sustain their tenancy, maximise their capacity to be independent, self-reliant and connected to community supports.

This a Fixed Full-Time position (ending June 2026) working 76 hours a fortnight based in Toowoomba.

Responsibilities:

Develop and implement case plans using a Trauma-Informed approach.

Assist clients in securing and maintaining housing, promoting independence and community connection.

Maintain accurate client records and fulfill data collection requirements.

Adhere to quality standards and encourage feedback through surveys.

Work within the organization's service framework emphasizing self-determination and social justice.

Support the implementation of evidence-based practices and promote efficiency.

Foster positive team relationships and actively participate in meetings.

Provide peer support and contribute ideas for process improvement.

Required Qualifications and Credentials:

Degree in Social Work, Human Services or a related field, and/or equivalent practical experience in the public and community housing sector

Current National Police Check

Current Blue Card (Working with Children)

Current Queensland Driver Licence and access to own reliable vehicle

Ability and willingness to travel within and around Toowoomba and Southern Downs service region

About You:

Proven experience in case management and assessment, particularly within a Trauma Informed Framework

Familiarity with early intervention/prevention strategies, including support for families, individuals at risk of homelessness, and vulnerable populations.

Knowledge of the public and community housing sector, with an understanding of housing, mental health, substance abuse, and domestic violence issues

Excellent written and verbal communication skills, with the ability to negotiate and influence effectively.

Collaborative mindset with the ability to build strong relationships with diverse stakeholders.

Solution-oriented approach, capable of working independently while also contributing effectively to a team.

Proficiency in Microsoft Office suite; willingness to learn and adapt to new software and systems.

What we offer you

Join a respected Not For Profit and make a real impact in your role to assist Queenslanders in need.

Salary Packaging - get up to $15,900 of your salary tax free to pay for items such as Rent, Mortgage, Credit Cards, Utilities, School Tuition and more.

In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, venue hire, holiday accommodation etc.)

Enjoy the potential tax savings of a Novated Car Lease.

Employee Discounts at some of Australia's leading retailers.

6% Bupa Health Insurance Discount.

Referral App - Earn real $$$ for sharing jobs to your network and potentially earn up to $300 per referred successful starter.

Career Opportunities - join a company who aim to promote from within to fill new roles with our internal-only Job Board.

Opportunities to purchase additional annual leave.

Pastoral Care Support & Employee Assistance Programs.

Free annual Flu vaccinations.

If you are passionate about empowering individuals and families to maintain stable housing and thrive within their communities, we want to hear from you. Join us in making a meaningful impact and building brighter futures together.

What happens now?

Apply now by sending us your current resume, cover letter and answering a few simple screening questions.

We want to ensure all applicants have the opportunity to present their best selves, if you require any adjustments to the recruitment process or require further information please contact:
Helen Reda 073838 7686

Applications will be reviewed as they are received.

Shortlisted applicants will be asked to complete a Pre-Employment Assessment that requires disclosure of pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position.

Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental health. We promote a child-safe environment and are committed to providing on-going care and protection.
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