Rent Connect Officer

2 weeks ago

Toowoomba, Queensland, Australia Communities, Housing And Digital Economy Full time

The roleYou will be part of Service Delivery in Housing and Homelessness Services which provides a range of services, products and referrals to offer housing solutions for se customer groups. You will use your knowledge and skills to deliver quality frontline services through the provision of housing assistance and homelessness support services to Queenslanders most in need.Key responsibilitiesAs the Rent Connect Officer, you will deliver the department's Rent Connect products and facilitate customer access to the private rental market, as well as assist customers sustain private tenancies.You will do this by: Delivery of
- Assessing and appropriately responding to customer needs, including assessment of a customer's housing need, and their ability to sustain a tenancy in the private rental market. Providing private rental assistance to customers with a housing need including information, education, coaching and advocacy to help customers find, secure, and sustain suitable private rental accommodation. Establishing, strengthening, and utilising strategic networks and individual relationships with local real estate agents and lessors, non-government and government human service providers, temporary accommodation providers and local government agencies. Developing and maintaining current knowledge of the local rental market and housing options available. Actively participating in local initiatives to improve inter-agency linkages and service delivery. Developing effective relationships and networks within the broader housing and support systems to enable appropriate referrals to support services. Contributing to the supervision of staff. Leading, coaching, and mentoring Housing Officers in the delivery of basic Rent Connect services. Leading and ensuring you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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