General Manager, Quality Practice

About Us :

DCC Industry Group is dedicated to enriching lives through our key divisions : Youth & Communities, Disability, Allied Health and Workforce Services. Our goal is to provide services that empower individuals across all stages of life, supporting their well-being and personal growth in every aspect of their journey.

About the Role :

We are seeking a dynamic and experienced General Manager to lead quality practice initiatives and drive continuous improvement across our organisation. This pivotal role involves independent decision-making and collaboration with senior leadership to implement best practice frameworks and ensure compliance with relevant legislation, standards, and policies. Reporting to the Executive Manager, Operations, the General Manager, Quality Practice is responsible for developing and implementing effective quality assurance processes within DCC Group's service divisions. This role includes direct line management of a team comprising Cultural Practice Advisors, Senior Practitioner and a Child Safeguarding Officer. The General Manager will ensure high-quality service delivery across Youth and Communities, Foster and Kinship Care and Disability and Allied Health divisions, while actively identifying opportunities to improve practice and mitigate potential risks. This role will provide strategic guidance and support the Leadership and Management Team, ensuring compliance with governance standards across all service areas.

Key responsibilities will include :

Provide expert guidance on quality practice initiatives, contribute to strategic planning, lead continuous improvement activities and monitor compliance across programs and services.

Ensure adherence to legislation, policies, and standards across all operational areas.

Promote a strong culture of quality, accountability, and client-focused outcomes; coaching, mentoring, and supporting staff to achieve best-practice standards in case management.

Monitor casework quality, ethical standards, and safeguard procedures, and identify deficiencies in practice and implement timely corrective actions.

Promote culturally safe and competent service delivery across all programs.

Lead performance appraisals and support professional development for team members.

Ensure effective recruitment, retention, and succession planning of staff.

Promote teamwork, learning, and innovation across the organisation.

Provide leadership and guidance during crises and high-stress incidents.

Foster strong communication and collaboration between departments and stakeholders, and represent the organisation in key forums and build strong external partnerships.

Prepare accurate, timely reports on compliance, risk, and organisational performance.

Facilitate team meetings, planning days, and agency-wide initiatives to enhance integration.

Drive the implementation of quality service delivery models aligned with organisational goals.

Support organisational change initiatives and strategic growth.

About You :

You bring demonstrated expertise in casework assessment and training within Out Of Home Care, child protection, or disability sectors, with a strong understanding of evidence-based practice and sector reforms. You align with our vision and values, showing a commitment to social justice, strengths-based approaches, and culturally appropriate practices for First Nations and diverse communities. You have proven experience leading and developing teams through supervision, mentoring, and reflective practice. Your excellent organisational skills enable you to manage multiple priorities and meet deadlines efficiently.

With strong stakeholder engagement and advocacy skills, you confidently navigate complex legislation, policies, and procedures related to case management. You're a self-reflective, critical thinker who works independently and collaboratively to achieve positive outcomes. Your communication skills foster positive relationships across diverse groups, and you're proficient in Microsoft Office, electronic databases, and case file management. You are flexible, resourceful, decisive, ethical, and accountable, thriving in both autonomous and team environments.

Qualifications / Requirements :

Hold a minimum bachelor's degree in social work, human services, psychology, or relevant field

Minimum of 5 years' experience in a management / leadership role in Child Protection and Disability sectors.

An ability to communicate at all levels, influence, engage, negotiate, mediate and build effective relationships with a wide variety of stakeholders.

A commitment to diversity and social inclusion which includes Aboriginal and Torres Strait Islander people, people who identify as LGBTQI+, people of all ages, people with disability and those from culturally and linguistically diverse backgrounds.

Current Drivers Licence.

A positive Working with Children Check / Blue card

Satisfactory National Crime Check

LCS 2 / 7 Outcome

If this sounds like an opportunity for you, or should you have further questions or require more

information, please contact John McDonnell on 0421 706

• for a confidential discussion. The closing date for this role will be 14th of July. Applicants are encouraged to submit their application as early as possible as DCC reserves the right to reduce the application period and / or remove the job advertisement early should a suitable applicant be found.

We're serious about diversity and cultural inclusivity. Deadly Community Connections is an employer of equal opportunity and encourages people from a background of CALD, LGBTQIA+, women, and First Nations people to apply.