Passenger Services Agent

4 weeks ago

Melbourne, Victoria, Australia dnata Full time

Melbourne Airport, VIC

The Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence to the clients' requirements during an aircraft turnaround and achieving required KPIs for our clients.

The position available is Permanent Part time.

Primary Duties And Responsibilities

  • Deliver a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner, at all times
  • Carry out passenger check in duties and other duties commensurate with the passenger service for customer airlines In wheelchairs to and from aircrafts
  • Assisting passengers
    • During disrupted or delayed services
    • That require special assistance
    • In wheelchairs to and from aircrafts

      • Promote and maintain a positive company image (including grooming, behaviours and service)
      • Follow direction during shift to achieve required timely aircraft scheduled departures (100% On Time Performance)
      • Comply with dnata Standard Operating Procedures and Policies

      Essential Criteria:
      • Ensure adherence to all company safety, policy, procedures and processes
      • Minimum of 2 years' experience in customer service oriented role
      • Experience in dealing with difficult situations with clients; and dealing with high volume, personalised customer service
      • Ability to handle baggage up to 32kg.
      • Ability to assist special needs passengers (including pushing wheelchairs to assist passengers)
      • Understands the importance of meeting Service Level Agreements (SLAs) whilst adhering to safety requirements
      • Ability to work unsupervised at times and in a changing and fast paced team environment
      • High level computer skills
      • Motivated and capable of committing to rostered shifts spanning 24 hours / 7 days a week including morning, evenings and weekend

      Highly Desirable:

      Fluent in the following languages:
      • Mandarin
      • Cantonese
      • Spanish

      Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC), a pre-employment medical/Drug & Alcohol test and full vaccination.

      To be considered for this position applicants must have the right to work in Australia. Due to a high volume of applications, only shortlisted applicants will be contacted.
      #J-18808-Ljbffr

  • Airport Services Agent

    2 weeks ago

    Melbourne, Victoria, Australia Qatar Airways Full time $60,000 - $90,000 per year

    Job titleAirport Services Agent - Melbourne, AustraliaRef #223236LocationAustralia - MelbourneJob familyCargo & Airport OperationsClosing date: 02-Oct-2025*About The Role*We are recruiting for an Airport Services Agent based in Melbourne, AustraliaIn this role you will deliver excellent service at the airport, helping create a stress-free environment for...

  • Customer Service Consultant

    1 week ago

    Melbourne, Victoria, Australia Local Agent Finder Full time $70,000 - $120,000 per year

    About roomrAt roomr, our team of dedicated professionals is focused on innovating and enhancing the way homeowners choose their real estate agents. We make finding the right real estate agent faster, smarter, and easier. We give homeowners the control and confidence to make the best choice on their terms.With roomr, our customers can compare local real...

  • Customer Service, Ramp, and Cargo Agent

    3 weeks ago

    Melbourne, Victoria, Australia Pacific Coastal Airlines Ltd. Full time

    OverviewPacific Coastal Airlines is looking for a permanent part-time (20-32 hours per week) Customer Service, Ramp, and Cargo Agent based in Victoria. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic, and rewarding work environment. We are excited to welcome safety-oriented and customer service-minded individual to continue...

  • Customer Service, Ramp, and Cargo Agent

    3 weeks ago

    Melbourne, Victoria, Australia Pacific Coastal Airlines Ltd. Full time

    OverviewPacific Coastal Airlines is looking for a permanent part-time (20-32 hours per week) Customer Service, Ramp, and Cargo Agent based in Victoria. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic, and rewarding work environment. We are excited to welcome safety-oriented and customer service-minded individual to continue...

  • Airline Passenger Services Manager

    4 weeks ago

    Melbourne, Victoria, Australia at Full time

    OverviewAre you ready to take flight in your Aviation career? Join Swissport – a global leader in aviation services, providing Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple: to deliver consistent and tailor-made solutions around the globe for a better customer experience.At Swissport,...

  • Airline Passenger Services Manager

    4 weeks ago

    Melbourne, Victoria, Australia at Full time

    OverviewAre you ready to take flight in your Aviation career? Join Swissport – a global leader in aviation services, providing Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple: to deliver consistent and tailor-made solutions around the globe for a better customer experience.At Swissport,...

  • Customer Service Agent

    5 days ago

    Melbourne, Victoria, Australia Global Retail Brands Australia Full time $40,000 - $60,000 per year

    We are proud to introduce an exciting opportunity within Global Retail Brands, Australia's premier specialty homewares retailer, boasting a vast network of 300 stores nationwide. We are actively seeking atwo Customer Service Agentsto join our team focusing on providing administrative support to all departments across our Support Office throughout the...

  • Guest Service Agent

    4 weeks ago

    Melbourne, Victoria, Australia IHG Hotels & Resorts Full time

    OverviewGuest Service Agent | Full Time | Crowne Plaza MelbourneJoin to apply for the Guest Service Agent role at IHG Hotels & Resorts.About UsCrowne Plaza Melbourne is the perfect destination for your next staycation, family holiday, or romantic escape. The hotel offers central accommodation near Melbourne CBD on the Yarra River, close to the South Wharf...

  • Guest Service Agent

    4 weeks ago

    Melbourne, Victoria, Australia IHG Hotels & Resorts Full time

    OverviewGuest Service Agent | Full Time | Crowne Plaza MelbourneJoin to apply for the Guest Service Agent role at IHG Hotels & Resorts.About UsCrowne Plaza Melbourne is the perfect destination for your next staycation, family holiday, or romantic escape. The hotel offers central accommodation near Melbourne CBD on the Yarra River, close to the South Wharf...

  • Guest Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Regional Accommodation Group Full time $60,000 - $80,000 per year

    About the role We are seeking a friendly and professional Guest Services Agent to join our team at The Sebel Melbourne Kew. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is pleasant and memorable. This is a Casual position with full time hours based in the heart of...