Administration Officer Outpatients
4 weeks ago
Looking to be part of a lively community and a family-friendly workplace that helps you fully enjoy Queensland's relaxed way of life? We want you Come join us.
Your New Role
Seeking a skilled professional with strong communication and administrative expertise to improve patient care and service delivery? This candidate consistently delivers excellent customer service in healthcare by effectively connecting patients, the public, and staff through clear and confident communication.
About You
We are looking for a candidate that is:
- Highly skilled Administration Support professional with demonstrated expertise in delivering exceptional patient-focused service within busy outpatient settings. Proven ability to communicate clearly and confidently across multiple channels—phone, email, and face-to-face—with patients, the public, and multidisciplinary healthcare teams.
- Expert in efficiently organising and coordinating patient appointment activities including scheduling, managing clinic cancellations and rescheduling, overseeing waiting lists, and ensuring timely patient arrivals. Skilled at collaborating with internal departments and external services to arrange transportation and follow-up appointments, ensuring seamless patient care coordination.
- Proficient in applying the SOSIS policy and internal procedures to maintain accuracy, consistency, and compliance in appointment scheduling. Experienced user of healthcare information systems such as HBCIS, ieMR, and PowerChart, ensuring precise recording and updating of patient demographics, Medicare details, and referral information while maintaining strict confidentiality in accordance with hospital guidelines and the Code of Conduct.
- We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
- We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
- We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
- You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.
The Queen Elizabeth II Jubilee Hospital (QEII) is a medium metropolitan adult facility providing a range of inpatient and outpatient services including a 24-hour Emergency Department. We provide a range of services, including surgery, cardiology, endoscopy, orthopaedics, gynaecology, urology, geriatric, respiratory and emergency medicine.
We're making our hospital bigger and better to make it easier for our growing community to get the health care they need. We'll have more beds, medical wards and expanded intensive care and emergency services planned to be opened by 2027.
QEII Hospital , a place of opportunity to make a difference and grow your career
INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE
Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.
We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.
We Are Metro South Health
We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.
We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.
We are better together .
Occupational group Administration
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