Warehouse Team Manager

Employment Type

Permanent

Closing Date

25 Aug 2025 11:59pm

Job Title

Warehouse Team Manager

Job Summary

Connecting our customers is at the core of Telstra's purpose, and our Field Teams are key to building, maintaining, and connecting customers to our network.

As a Field Service Lead, your focus is on people—your team and our customers. With your leadership, your team will build and maintain our network while providing the highest levels of customer satisfaction. You will meet your operating targets by building your team's capability and allocating resources based on the area's needs.

Job Description
Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

Focus of the Role

Telstra is looking for a passionate Warehouse Team Manager to lead our logistics and warehousing operations at our Kemps Creek, NSW site. As Warehouse Team Manager, you'll lead a skilled team of technicians supporting Telstra's key corporate accounts, driving performance and customer satisfaction in a fast-paced, high-impact environment. You'll help shape the future of warehousing through innovation, agility, and strategic resource planning.

This is a permanent full-time role.

The successful candidate must be an Australian Citizen and must have or be able to attain a Baseline Security Clearance to be considered. This role will require you to hold and maintain Australian Government Baseline Security Clearance.

What We Offer

• Performance-related pay
• Access to thousands of learning programs to level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

What You'll Do

• Manage assets, fleet, tools, and operational costs with precision.
• Coach and develop your team to exceed KPIs and deliver exceptional customer experiences.
• Collaborate across regions to ensure flexibility and meet demand.
• Champion safety, quality, and continuous improvement.

What You Bring

• Proven leadership in logistics or field services.
• A knack for coaching, motivating, and building high-performing teams.
• Strong operational and technical acumen.
• A passion for customer advocacy and innovation.

What Success Looks Like

• High team engagement and performance.
• On-time delivery and budget control.
• Measurable improvements in customer satisfaction and service quality.

Desirable Skills

• Diploma in Leadership, Management, or Logistics.
• Experience with Microsoft 365 and field service systems.

We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia)

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and/or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on DisabilityandAccessibility@team.telstra.com or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment

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