Manager, Quality and Compliance

Join to apply for the Manager, Quality and Compliance (IEA) role at Flourish Australia

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Join to apply for the Manager, Quality and Compliance (IEA) role at Flourish Australia

Flourish Australia are expanding and starting up new employment services with the Inclusive Employment Australia program and we are seeking a Manager, Quality and Compliance to oversee the quality and compliance team

The position available is:

• Ongoing full-time (76 hours per fortnight)
• Working Monday to Friday
• Based on-site within any of our ESAs (see advertisement for full list of sites)
• Attractive salary starting at $110,000 per annum plus super and tax-free salary packaging

About the Opportunity

The Manager, Quality and Compliance ensures Flourish Australia's Inclusive Employment Australia (IEA) program meets all program requirements and guidelines. This role implements high-quality services that exceed expectations for both participants and employers by upholding the highest standards of service for the program. By promoting integrity, professionalism, and a person-centred approach, the role ensures all participants receive effective, safe, and outcomes-focussed support.

Key responsibilities of the position include maintaining compliance with contractual, legislative, and policy requirements; fostering employer engagement; leading quality assurance initiatives; and managing claims processes with diligence and transparency. The position works with the IE team to support people who access Flourish Australia's employment programs to achieve their full potential by accessing open employment.

The Benefits

• Level 6 (SCHCADS) on the Flourish Australia Enterprise Agreement (2018)
• Tax-Free Salary Packaging available up to $15,900
• Exclusive personal Fleet pricing discounts with our preferred automotive supplier
• Generous leave provisions including 17.5% leave loading + 2 additional days of personal leave + Christmas/New Years Gratis Day + 10 weeks paid parental leave
• Family-friendly and flexible working conditions
• Comprehensive infrastructure including a laptop, mobile phone and other resources for work purposes
• Regular supervision (reflective practice), ongoing 1:1 mentoring and a comprehensive induction program
• Employee Assistance Program for confidential wellbeing support
• Opportunities for professional development and training such as Mental Health First Aid and ASIST
• Workplace Community Groups such as our Rainbow Network for LGBTQ+ staff members & allies and YarnUp for Aboriginal and Torres Strait Islander staff members
• Employee discounts at 400+ popular retailers (Woolworths, JB HI FI, Rebel, Myer, etc.)

Who we are

Flourish Australia is one of Australia's most experienced community mental health organisations. Our services are comprehensive and highly personalised because each person's experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.

We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Islander backgrounds, people from Culturally and Linguistically Diverse communities, LGBTQ+ communities and mature age candidates.

Selection Criteria

• A relevant degree (as recognised by Flourish Australia).
• At least 3-years experience in a similar role focussed on program quality and compliance.
• Direct or related experience within Commonwealth-funded employment services, preferably in IEA, Disability Employment Services, Transition to Work or similar programs.
• Well-developed communication, negotiation, and advocacy skills.
• Demonstrated engagement, collaboration and negotiation skills, with the capability to build and maintain positive working relationships and partnerships across multiple sectors with a range of employers and organisations.
• Demonstrate understanding of the challenges faced by people with a lived experience of severe and persistent mental health issues and how providing a recovery-oriented service is of benefit to people.
• Ability to use Microsoft Office Suite and ability to fully utilise the client information management systems.
• Current Australian Driver's Licence.

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionManagement
• IndustriesNon-profit Organizations, Community Services, and Health and Human Services

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