Hotel Guest Service Agent

Apply now Job no: 532409
Work type: Permanent Part Time, Permanent Full Time, Casual
Location: Brisbane
Categories: Guest Relations, Front Office

Join our team as a Guest Service Agent at The Star Brisbane.

The Star Brisbane is Australia's newest entertainment hub at the heart of the new Queen's Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options. It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art Event Centre.

This transformational project has brought even more excitement and anticipation to burgeoning Brisbane. It will redefine how people play, shop, and socialise in the river city.

The Guest Service Agent, reporting to the Front Office Manager, delivers outstanding service to our guests during check in, check out and throughout the entire duration of their stay.

A few of your responsibilities:

1. Provide outstanding guest service to enhance their experience
2. Manage all guest requests and maintain guest accounts
3. Sound knowledge of local attractions and surrounds
4. Perform check in and check out in a professional, friendly, and efficient way for all guests
5. Perform and complete daily tasks in line with shift checklists

What we will be looking for:

1. Possess a passion for Hospitality and creating memorable experiences
2. Exceptional guest service skills and strong commitment to 5-star customer service
3. Professional telephone manner
4. Ability to effectively communicate and liaise with internal and external clients
5. Excellent organisational skills and high level of computer literacy

About you:

The successful candidates will possess that go-to attitude and always ensure their main goal is to go above and beyond for our guests, while maintaining our 5-star commitment. Prior experience within the hospitality or retail is desirable, but not essential.

Your role will be pivotal in shaping the success of our hotel team at The Star Brisbane. Join us in making a difference.

What can we offer you:

1. Up to 30% discounts across award-winning restaurants and accommodation
2. Complimentary buffet meal on every shift
3. Uniform laundered and ready for you daily on property
4. An organisation that values diversity, teamwork and bringing your best self
5. Opportunity to work with elite professionals and assets

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

About us:

The $3.6 billion Queen's Wharf Brisbane development is being delivered by Destination Brisbane Consortium – a joint venture led by The Star Entertainment Group alongside its partners.

When complete, Queen's Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.

Our Culture:

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

It is an exciting time for The Star Entertainment Group as we get ready to start our journey to The Star Brisbane.

It's your move:

Make your next move by clicking the link below.

Advertised: 25 Feb 2025 E. Australia Standard Time
Applications close: 25 Apr 2025 E. Australia Standard Time

The Star Entertainment Group recognises the continuing connection to land, sea and community of First Nations peoples, and we pay our respects to Elders, past and present.

We respectfully acknowledge the Traditional Owners of the land on which our properties are located - the Turrbal and Jagera people of the Brisbane region, the Yugambeh language people of the Gold Coast region, and the Gadigal people of the Eora Nation in Pyrmont.