Operations Manager

3 weeks ago

Canberra, ACT, Australia ClearCompany Full time
About the Company

ACRWORLD are working with a rapidly growing and newly rebranded provider of cleaning and integrated facility services with a strong presence across NSW. With a diverse portfolio of residential, commercial, and retail contracts, the business is known for its commitment to service quality, innovation, and long-term client relationships.

As part of their ongoing expansion, they're looking to appoint a capable and hands-on Operations Manager to oversee day-to-day cleaning operations and support integrated security services where required.

The Opportunity
This role will see you manage over 40 sites and 100+ operational staff, ensuring exceptional service delivery, compliance, and continuous improvement across all contracts. You'll be a key operational leader, working closely with supervisors, clients, and service partners to maintain standards and deliver on KPIs.

Key Responsibilities:
  • Lead and manage cleaning operations across a portfolio of residential, commercial, and retail sites.
  • Conduct regular site visits, quality audits, and toolbox talks.
  • Ensure compliance with WHS regulations, ISO standards, and client KPIs.
  • Act as the primary contact for building managers, strata committees, and FM providers.
  • Optimise rostering, control costs, and drive process improvements (e.g., QR code systems, sustainability goals).
  • Collaborate with a security service partner to support integrated solutions and incident response.
  • Mentor site supervisors, manage staff performance, and assist with recruitment and onboarding.
  • Support reporting, tender responses, and capital planning.
Ideal Background:
  • 5+ years' experience managing multi-site cleaning or facility operations.
  • Exposure to or understanding of security service operations (preferred but not essential).
  • Proven stakeholder engagement with landlords, FM providers, and strata managers.
  • Strong knowledge of:
    • Cleaning Services Award
    • WHS legislation
    • ISO standards (9001, 14001, 45001)
    • Commercially savvy - confident managing budgets, KPIs, and rosters.
    • A proactive and solutions-focused leadership style.
What's on Offer:
  • A key leadership role within a fast-growing and forward-thinking business.
  • Strong support from senior leadership with room to make an impact.
  • Competitive salary package including company vehicle, phone, and laptop.
  • Career growth as the company continues to scale nationally.
How to Apply
If you're an experienced operations leader ready to take the next step in your facilities or cleaning services career, we'd love to hear from you.
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