IT Operations Manager
3 days ago
We are seeking an experienced IT leader to oversee the daily operations of our service desk, ensuring efficient and effective technical support for clients. The Service Desk Manager will be responsible for managing a team of technical experts, handling escalated issues, developing and implementing IT service management processes, and ensuring timely resolution of help desk support requests.
Key Responsibilities- Lead and manage a high-performing service desk team
- Develop and implement IT service management processes
- Handle escalated technical issues
- Maintain high levels of customer satisfaction
The ideal candidate will have experience in service desk management, technical support, and IT service management. Strong communication and problem-solving skills are essential for this role. If you are a motivated and organized individual with a passion for delivering exceptional service, we encourage you to apply.
Requirements- Experience in service desk management and technical support
- Strong communication and problem-solving skills
- Ability to lead and manage a team effectively
- Knowledge of IT security measures and best practices
We offer a dynamic work environment and opportunities for professional growth and development. Our company values innovation, teamwork, and customer satisfaction. We are committed to providing exceptional service to our clients and employees.
This is a full-time on-site position based in Canberra. If you are interested in this opportunity, please submit your application, including your resume and cover letter. We look forward to hearing from you.
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