Customer Success Agent

3 days ago

Gold Coast, Queensland, Australia Excite Labs Pty Ltd Full time
Overview

Customer Success - Carrara - Ongoing recruitment...(TWO POSITIONS AVAILABLE)

Excite Labs is an off shoot of Lloyds Auctions Group of Companies, handling its inbound customer service, data entry and outbound sales activities for Lloyds Auctions and other companies in the Lloyds Group as well as external clients. Lloyds is a leading Australian company whose vision and determination have seen us achieve remarkable growth over the last 21 years. Something we could not accomplish without the fantastic people who work with us.

This outstanding opportunity suits someone who is a people person at heart. You are passionate aboutdoing great work and providing excellent customer service, and you thrive on the opportunity to learn and grow your skills.

Responsibilities
  • Customer Service: Be the friendly face of the business. You love to help our customers who have questions to ask and are looking for straightforward, easy to understand and helpful answers.
  • Communication: Professional communication with customers and business representatives as required.
  • Teamwork: Do whatever it takes to help your teammates succeed.
  • Administration: Update customer and product records in the CRM system, keeping accurate records of all telephone, text, email and online chat conversations.
What you excel at
  • Your telephone skills are second to none.
  • An excellent work ethic and a commitment to high performance.
  • Ability to problem-solve under pressure.
  • A talent for communicating ideas, issues, and solutions.
  • A positive attitude always.
About the role
  • Our full-time positions are available in our busy call centre, so a love of being on the phone is essential.
  • We offer full-time permanent work 38 hours per week, including one Saturday per fortnight roster. We are happy to discuss altered hours especially compatible for working parents and university students for the right candidate
  • Excite Labs utilises AI for inbound and outbound call handling, so you will handle advanced customer service inquiries or sales closing for AI call generated "ready to buy" customers. It's an opportunity to learn AI tech as part of your career progression.
About you
  • You will enjoy working in a dynamic, collaborative environment, and your love of customer service enables you to deliver quality work to a variety of customers in a relaxed way.
  • A people person at heart, you understand the importance of delivering excellent customer service and strive to do your best every day.
More information about us
  • We love coming to work (no Mondayitis here.)
  • We have a great, happy, positive work culture; we walk our talk.
  • We are a growing and successful business group (21+ years in operation).
  • We love to help our teammates and have fun at work.

A security check & workers compensation claims check is part of our recruitment process.

While experience is valuable, attitude and aptitude are more important. The key to success with this company is a positive 'Can-Do Attitude' and a team player who is willing to knuckle down when the situation arises.

It\'s a Gold Coast based role so we are looking for locals.

This is an entry level position that can lead anywhere you want to go within Excite Labs or even other companies within the Lloyds Group. This will suit someone ready to make a life and career change and even establish a serious career.

Do you have Call Centre, Hospitality, Fast food, or Retail experience but no auction experience? Don't worry; we can teach you what you need to know.

If you like a great team environment where no two days are the same and want to work in a positive, happy work environment, please apply with a cover letter detailing why you would like to work at Excite Labs.


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