Customer Service Coordinator

2 weeks ago

Chinchilla, Australia Coates Full time

Join to apply for the Customer Service Coordinator role at Coates

About Us

Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.

The next step in your career starts here…

Overview

As the first point of contact for customers at our Chinchilla branch, your number one goal will be to ensure that our customers receive the best possible service with their equipment solutions.

Responsibilities
  • Addressing customer needs in person, by phone and email
  • Generating hire schedules, quotes, and invoicing
  • Coordinating equipment deliveries, transfers, pick-ups, repairs, breakdowns, portable toilet pump runs
  • You may also occasionally need to assist customers and colleagues in the yard with loading equipment
  • Liaising with suppliers to support our customers
What You'll Get In Return
  • Development and career progression pathways
  • Access to our employee discounts, benefits and wellbeing program
  • Purchased additional leave program
  • Novated leasing and salary sacrifice
  • 12 weeks Paid Parental Leave in addition to government parental leave scheme
  • Volunteering opportunities through the Coates Foundation
What You'll Bring To The Role
  • Previous face-to-face customer service experience
  • A desire to provide amazing customer experience
  • General computer skills (MS Word, Excel, Outlook)
  • Capability to learn and absorb technical information

If you've got an interest in the construction, mining, or engineering industries, then we can teach you everything you need to know about equipment hire.

Why Coates

We're committed to valuing everyone and inclusion. We are implementing our second Reconciliation Action Plan and are focused on improving gender representation. We provide opportunities for growth through leadership and development programs. Coates supports local and national charities through the Coates Foundation and invests in greener equipment solutions.

Visit to learn more about our values and opportunities.

Coates. Equipped for you.

Role details: Permanent, full-time; Monday to Friday with rotating shifts (7am–3pm and 8am–4pm).

Employment type: Full-time

Job function: Other | Industries: Construction

We welcome candidates from all backgrounds and experiences to apply. Diversity and inclusion are at the heart of our culture.

If you're ready to join a team that values people and customer excellence, apply today


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