Senior Credit Implementation Specialist

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Teachers Mutual Bank Limited provided pay range

This range is provided by Teachers Mutual Bank Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$100,000.00/yr - A$120,000.00/yr

About the Role

We're looking for a strategic and detail-oriented Senior Credit Process & Implementation Specialist to lead our Credit Implementation team and drive continuous improvement across our credit operations. This role is central to enhancing process efficiency, strengthening controls, and ensuring visibility of team performance.

You'll play a key role in documenting and refining credit processes, analysing incidents to identify root causes, and implementing solutions that support operational excellence. Working closely with the Manager, Assurance & Development, you'll also collaborate across teams to align credit initiatives with broader business goals.

Key responsibilities:

• Lead and support the Credit Implementation team, fostering a collaborative and high-performing culture.
• Maintain and enhance documentation of credit processes and procedures.
• Identify and implement process improvements to boost efficiency and effectiveness.
• Provide clear reporting and visibility of team outputs to the line manager.
• Develop dashboards and reports to track KPIs and performance metrics.
• Analyse data to identify trends, risks, and opportunities for improvement.
• Investigate incidents and issues, implement corrective actions, and monitor outcomes.
• Evaluate and enhance internal controls to mitigate operational risk.
• Ensure compliance with internal policies and regulatory requirements.
• Support audits and provide relevant documentation and insights.
• Act as a key liaison for internal and external stakeholders on credit implementation matters.

About You

You're a confident leader with a passion for process improvement and a deep understanding of credit operations. You thrive in dynamic environments, bring clarity to complexity, and know how to turn insights into action. With a strong analytical mindset and a collaborative approach, you're ready to lead a team and make a meaningful impact.

Skills and Qualifications:

• Relevant tertiary, TAFE, or industry qualifications, or equivalent experience.
• Minimum 5 years' experience in credit operations or a similar role.
• Proven experience leading teams and managing projects.
• Strong knowledge of credit processes, controls, and compliance.
• Excellent analytical and problem-solving skills.
• Proficiency in data analysis tools and reporting platforms.
• Strong communication and interpersonal skills.
• Demonstrated ability to drive process improvement and manage change.
• Experience in risk assessment and control enhancement.

About us:

Teachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally-recogniszed socially responsible bank with profit-for-purpose as the our business model and philosophy. At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products.

We are proud to serve some of Australia's essential workers in education, emergency services and healthcare. We believe they deserve a bank that does good for their community.

We have been named one of the World's Most Ethical Companies for ten years in a row and are a Certified B Corp Bank.

Our employees embrace our organisation's values of passion, advocacy and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality and a focus on striving to deliver exceptional member service.

We are an Employer of Choice, promote Diversity and Inclusion, and follow EEO principles by appointing on merit. We work under a hybrid working model to provide flexibility in the workplace. For more information about working conditions as well as our employee value proposition, please visit the careers page on our website at or find us on LinkedIn

How to apply:

Please click the APPLY button and follow the prompts.

For a confidential conversation, please contact

Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process. By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd.

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionFinance
• IndustriesBanking

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