Senior Call Centre Operators

Based in Parramatta – Initially % office for 3 months training and then flexible working arrangements: 3 days in office, 2 days from home

plus % super, leave loading and an RDO per month

Must have call centre experience

At Sydney Water, we are creating a better life with world-class water services. We are Australia's largest water utility, providing water, wastewater, recycled water and some stormwater services to 5.3 million people. For years, this has been our legacy – ensuring our waterways are healthy and thriving and the people of Greater Sydney have a safe, reliable water supply.

Sydney Water will service nearly two million more people by 0. To enable this growth, in an integrated and sustainable way, Sydney Water will be making significant investments over the next years to deliver a resilient water and wastewater network, protect the environment and support healthy waterways.

About the Role :

• Responding to general enquiries related to accounts, billing, and triaging calls to other business areas in a professional and customer service-focused manner
• Providing accurate and consistent advice and information as per organisational processes and standards to ensure optimal service delivery and put the customer at the centre
• Managing - inbound calls daily, with some email correspondence
• Navigating multiple systems effectively
• Ensuring adherence to key performance indicators (KPIs) such as schedule compliance, AHT, quality assurance, and customer satisfaction.

What We Offer :

• Comprehensive onboarding and training, including: classroom sessions, dedicated buddying with an experienced team member, a structured program to build confidence and expertise
• A positive and evolving workplace culture with ongoing initiatives for reward, recognition, and team engagement
• A month Fixed Term Contract, with potential for permanency
• A rostered day off per month
• Annual leave loading

About You :

• Strong experience in a high-volume contact centre environment.
• Strong ability to multitask and navigate multiple systems efficiently.
• Excellent written and verbal communication skills, with a focus on quality customer interactions.
• Adaptability and resilience when dealing with challenging customer situations.
• Emotionally resilient, empathetic, and ethical
• Open to receiving and acting upon constructive feedback, and enthusiastic about helping others and contributing to positive change
• Work collaboratively within a team, actively seeking continuous improvement

Additional Information :

• You must successfully complete pre-employment checks, including a national police check and two professional references.
• Right-to-work eligibility in Australia is required.

How to Apply :

If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or reach out to Ankita Mehta on 0 3.

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