Only 24h Left: Call Centre

4 weeks ago

Sydney, New South Wales, Australia ClubMed Full time
WE'RE HIRING

We have an exciting opportunity for an Call Centre (Omnichannel) & Customer Relations Manager to join our vibrant Club Med Pacific team Based in our Sydney CBD office with flexible working arrangements, this role is perfect for someone passionate about creating seamless and premium customer journeys.

You'll lead and optimise our omni channel strategy across Direct, Indirect, and Online sales channels while aligning the Pacific Call Centre with Club Med's global excellence standards. From enhancing processes to rolling out innovative tools, your focus will be on driving conversion, customer loyalty, and revenue growth.

If you thrive in a dynamic, travel-loving team and enjoy turning big-picture vision into on-the-ground results — we'd love to hear from you

OPERATIONAL MISSIONS

Mission 1: Develop / roll out tools, methods and processes that enhance a seamless customer experience and drive loyalty.

Mission 2: Call Centre Excellence implementation and management (Sales / Service / Customer care / Back office).

Mission 3: Enhance Customer Care and Loyalty

ABOUT YOU

Education : Bachelors degree preferred

Job experience :Omnichannel sales and customer care leadership experience (min 5 years). Strong change management abilities, including operational design and external partner coordination.

Skills:

- Excellent written skills / Excellent interpersonal skills

- Excellent Data analytics & analytical comprehension

- Planning ability, project management, good communication skills

- Ability to collaborate across global and local teams.

- Strong selling structure and organisational skills

- Excellent time management, project management and planning skills

- Flexibility to work autonomously & in a team environment

- Ability to take decisions effectively and provide commercial direction

- Exceptional customer service skills

- Positive, solution orientated attitude and coaching experience

- Great presentation skills (sales calls, trainings)

Technical Skills:

- Advanced analytics (Power BI), CRM systems (CxO), reservation tools (NA, CMTA, Amadeus, Sabre), and chat/email systems.

- Power point, Simple CMS, Microsoft Excel & Word, Salesforce (preferable but not mandatory).

#J-18808-Ljbffr

  • Only 24h Left Sales Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Avant Mutual Group Full time

    Doctors' Health Fund (est. 1977) is a restricted private health insurer; the only health fund in Australia that exclusively serves the medical community and their families. We are one of Australia's fastest growing health funds and now cover more than 70,000+ lives.Proudly part of the Avant Mutual Group, Australia's leading Medical Defence Organisation, we...

  • Only 24h Left: Manager

    20 hours ago

    Sydney, New South Wales, Australia Aboriginal Health Council of Western Australia Full time

    Join a skilled executive leadership teamVaried and challenging permanent role that mattersGreat culture & career development opportunitiesAs Manager – Governance & Public Officer, you will be responsible for the liaison between The Hills Shire Council and the public. We are looking for a dynamic and diplomatic Manager who can lead and effectively manage...

  • Bookkeeper (Only 24h Left)

    4 weeks ago

    Sydney, New South Wales, Australia NACBA Full time

    Bookkeeper position available nowYour new companyOur client in the Northern Beaches is looking for a dedicated bookkeeper to join their fast-paced and dynamic bookkeeping business. This role offers flexibility, with the option to work full-time or four days a week.Your new role1. Managing/overseeing Accounts staff2. BAS Reconciliations and submissions3....

  • Call Centre

    3 weeks ago

    Sydney, New South Wales, Australia ClubMed Full time

    WE'RE HIRINGWe have an exciting opportunity for an Call Centre (Omnichannel) & Customer Relations Manager to join our vibrant Club Med Pacific team Based in our Sydney CBD office with flexible working arrangements, this role is perfect for someone passionate about creating seamless and premium customer journeys.You'll lead and optimise our omni channel...

  • Only 24h Left: Employment Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Advanced Personnel Management Full time

    Why join APM?APM is a global health and human services organisation transforming lives since 1994. Be part of a 15,000-strong team across 11 countries, empowering people of all abilities to lead independent and fulfilling lives. Thrive with us, benefiting from exceptional career growth and development opportunities across our global network of brands.About...

  • Administrative Assistant Only 24h Left

    3 weeks ago

    Sydney, New South Wales, Australia Ares Management Corporation Full time

    Over the last 20 years, Ares' success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming,...

  • Only 24h Left Facilities Manager

    4 weeks ago

    Sydney, New South Wales, Australia St Vincent's Health Australia Full time

    locations NSW - Sydney, CBD, Inner West and Eastern Suburbstime type Full timeposted on Posted Yesterdaytime left to apply End Date: September 6, 2025 (28 days left to apply)job requisition id JR144047Job Description:Better and fairer care. Always.We are St Vincent's Health Australia, Australia's largest not-for-profit provider of health and aged care...

  • Only 24h Left Orthoptist

    4 weeks ago

    Sydney, New South Wales, Australia Eyedealcareers Full time

    Orthoptist position• Full time• CBD Macquarie Street and St Vincent's Clinic Darlinghurst location (close to public transport)• Leading ophthalmology practice, with a focus on refractive, cataract and cornea speciality• Start date: Flexible, preferably as soon as possibleAre you a passionate orthoptist looking to make a real difference in a small...

  • Only 24h Left Senior Graphic Designer

    2 weeks ago

    Sydney, New South Wales, Australia Institutional Shareholder Services Inc. Full time

    Senior Graphic Designer - Money Magazine page is loadedSenior Graphic Designer - Money MagazineApply locations Sydney, NSW, Australia time type Full time posted on Posted Today time left to apply End Date: December 31, 2025 (30+ days left to apply) job requisition id JR_8839Let's be #BrilliantTogetherOverviewISS STOXX is growing We are looking for a Senior...

  • Only 24h Left WP Assessor

    4 weeks ago

    Sydney, New South Wales, Australia Australian Learning Group Full time

    ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years.We believe in nurturing and empowering people on their path to more meaningful careers, providing the right opportunity for our students to learn, transform and evolve while pursuing...