Call Centre Operator

4 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time

Whyalla Norrie SA 5608

A casual position within Des's Whyalla Call Centre is now available for the right person.

Join our friendly team that contributes towards providing a valuable service to your community.

  • Opportunity to join a successful family-owned business
  • Work with a passionate and forward-thinking team
  • Benefit from full training and support

This is a great opportunity for a motivated and customer service-oriented person to become a vital part of a growing team within a family-owned business. Deliver a level of service that exceeds our customers' expectations and ensure customers receive professional and efficient service.

Des's Group is a family-owned business with over 50 years of experience in personal transport. It operates across various locations in SA, offering simple A to B transfer solutions, as well as tour options for corporate clients and backpackers.

Due to continuous growth, we are seeking an experienced Call Centre Operator / Promotions Officer.

Des's Group values its people and quality, providing a supportive environment for the right candidate to develop skills and gain experience through in-house training. Our goal is to make starting work easy and enjoyable.

Reporting directly to the Operations Manager, this position involves:

  • Providing professional service aligned with company policies
  • Exceeding customer expectations
  • Following smart working practices to ensure smooth daily operations
  • Promoting a positive company image
  • Identifying and following up on lead opportunities
  • Being helpful, polite, knowledgeable, and resourceful
  • Maintaining a safe workplace in accordance with OHS policies

To succeed in this role, you should have:

  • Strong personal communication skills
  • High-level customer service skills
  • Good record-keeping abilities
  • Excellent listening and communication skills
  • Ability to remain calm under pressure
  • Good knowledge of the local area
  • Proficiency in keyboarding and computer skills, including MS Office
  • A proven safe driving record

This is an excellent opportunity to contribute to the ongoing success of Des's Group.

In return, you will be part of a family-owned business committed to developing its people.

The Call Centre Officer role is rewarding and vital within our dynamic company.

Please include a covering letter addressing the key criteria outlined in the job description when submitting your resume.

If you are friendly, reliable, motivated, well-presented, and flexible with working hours, we would love to hear from you

Apply Now

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