Accreditations Administrator

LMG is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Proudly family‑owned and led, LMG supports businesses operating under their own brand, or the Loan Market brand, and partners with over 70 banks and lenders. The business has grown rapidly, with LMG brokers in both countries helping over 330,000 customers settle over $126 billion worth of loans in FY24.

We're not a conventional company with a lot of rules and hierarchy, and we don't intend to become one. We live our values in everything we do: Compassion for our customers, doing what we say, being curious and thinking openly, going further together, and staying hungry but humble. We're a large company with a start‑up attitude. Our success is driven by hiring outstanding people and accepting nothing less than being the best at what we do. We are proud to be named Australian Financial Review BOSS Best Place to Work - Banking, Superannuation and Financial Services in 2025

The Accreditations Administrator will be responsible for managing the process required to get our brokers accredited with our lender panel, as well as maintaining systems, documents and lender process changes for the business. The role is critical in minimising downtime for a new broker to achieve productivity, while providing guidance and support to ensure a smooth transition into our business.

• Accurately prepare lender accreditation related documentation for broker completion
• Facilitate the completion of accreditation documents for new and existing brokers within the network
• Submit all required documents to the lenders with a focus on speed and accuracy
• Manage the accreditation process with both the broker and the lender to ensure timely accreditations and keep brokers informed of progress
• Maintain data integrity of accreditation information within our customer relationship management system
• Manage and respond to daily emails received through shared team mailboxes
• Support and assist the Onboarding Team to ensure fast and efficient broker onboarding
• Work with lenders and the Product and Partnerships Team to keep the network updated with changes to lender requirements or processes
• Collaborate with the National Onboarding and Agreements Team to improve and develop the accreditations process and drive changes within the business
• Manage updating of lender forms
• Answer incoming calls promptly and professionally from the Customer Care team ASK LMG

• A positive "can do" attitude and willingness to contribute to the team's success
• Experience in lending is not essential; however, you will have a minimum of 1–2 years of customer service/administration experience in a fast-paced and challenging environment
• High attention to detail, strong written and verbal communication, outstanding customer service orientation, and the ability to work to deadlines

• Hybrid & Flexible Working: Tailor your work week to suit your lifestyle
• 6 Me Days: Extra leave to prioritise your wellbeing
• Religious & Cultural Swap Leave: Trade a public holiday for one meaningful to you
• Extra Annual Leave: Purchase additional leave to recharge
• 16 Weeks Paid Parental Leave: Plus up to 52 weeks of paid superannuation
• Paid Fertility Treatment Leave: Support during fertility journey
• 12 Days Personal Leave: Time off when life happens
• Wellbeing Support: Access to EAP for personal, financial, and career advice
• Paid Study Leave: Support for your studies
• Learning & Development Programs: Grow skills and advance your career
• Accelerate Program: Development opportunities for high performers
• LMG Share Tomorrow Foundation: Volunteer rewards and company donation matching
• Paid Volunteer Day: Volunteer with paid time off

At LMG, we know that diversity and inclusion are key to our success. We're dedicated to building a workplace where everyone feels valued, respected, and supported—no matter their race, gender identity, sexual orientation, religion, age, or any other part of who they are. We understand that diverse perspectives fuel innovation and drive business growth. As an inclusive employer, we foster a culture where everyone has the opportunity to thrive and show up as their authentic selves every day.