Credit Functional Lead

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Job no: 501763
Work type: Permanent - Full Time
Location: Melbourne
Categories: Retail Markets

• Lead cross-functional initiatives that drive commercial and customer impact
• Permanent full-time role based in Melbourne
• Attractive hybrid work model | Energy Discounts |Career Growth Opportunities

Alinta Energy is one of Australia's biggest energy retailers, generators and developers with over 1.1 million customers. Australia's energy system is undergoing the biggest transformation in its history and we're right there with it. We're investing in and developing large-scale renewables and storage projects as part of our ongoing effort to provide our customers with reliable, affordable and sustainable energy.

We understand that flexibility matters when considering your next role. Let us know your requirements, and we'll carefully consider how wemight accommodate them.

About the role

As Credit Functional Lead - Revenue Control, you'll play a pivotal role in shaping and delivering initiatives that strengthen our revenue control framework. Sitting within the Customer Operations team, this role is responsible for analysing and improving cross-functional processes across accounts receivable, consuming occupier (unknown or unauthorised usage), collections, disconnection, hardship, and payment assistance. You'll lead the design and implementation of process improvements that reduce errors, enhance customer experience, and drive commercial outcomes. Working closely with stakeholders across Billing, Legal, Compliance, IT, and external partners, you'll ensure systems and processes are efficient, compliant, and aligned with business goals. From developing business cases and coordinating post-implementation reviews to supporting training and change management, this role is ideal for someone who thrives on operational excellence and cross-functional collaboration.

Why you'll love working here

We're a welcoming bunch who put our energy into being the best company we can be. For us, this means shared respect, great communication between teams, acting on our ideas, and looking out for each other's wellbeing. There are plenty of great perks, from flexible working to a long list of exclusive Alinta benefits.

What you'll do

• Lead end-to-end implementation of revenue control initiatives
• Collaborate with internal and external stakeholders to optimise credit and collections processes
• Analyse and improve cross-functional workflows and reporting mechanisms
• Support training, change management, and post-implementation reviews
• Present insights and recommendations to senior stakeholders

Your experience

• Extensive expertise in energy sector credit and revenue control processes
• Strong knowledge of consuming occupier and disconnection scenarios, lost revenue recovery, full credit lifecycle and accounts receivable
• Experience managing incidents and solving problems in a large consumer portfolio within a highly regulated environment
• Proven success leading cross-functional assurance projects using AGILE and managing competing priorities
• Skilled in stakeholder engagement, conflict resolution, and presenting complex ideas to senior leaders
• Experienced in technical writing, training material development, business case preparation, and benefit tracking

Please note this role requires full working rights within Australia.

This role is ideal for a strategic thinker with strong analytical skills and a passion for improving commercial and customer outcomes through process excellence.

Like what you're seeing?

If you like the sound of this, and you've got experience in a similar role, we'd love to talk to you. Come and discover better together with Alinta Energy.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

If your application progresses, we will need to complete background and pre-employment checks, such as immigration checks, reference checks, criminal background checks, qualification checks, and additional checks for roles related to finance.

Our Diversity Commitment

Alinta Energy offers a truly diverse, safe and supportive work environment. As an equal opportunity employer, Alinta Energy encourages applications from any qualified person, including First Nations Australians, members of the LGBTQIA+ community, people of all ages and people living with a disability. We are also proud to be a WORK180 Endorsed Employer and we are committed to advancing women's careers.

We look forward to hearing from you.

Click 'Apply' to submit your application.

Advertised: 18 Aug 2025 AUS Eastern Standard Time
Applications close: 31 Aug 2025 AUS Eastern Standard Time