Virtual Health Clinician

3 weeks ago

Melbourne, Victoria, Australia Aspen Medical Full time
Overview

Join our team of dedicated Virtual Health Clinicians and play a vital role in supporting Australians with their health concerns through the Healthdirect Helpline, also known as Nurse-on-Call in Victoria. The Healthdirect Helpline is open 24/7, offering health-related advice over the phone. This includes:

  • Providing health information and assessing symptoms.
  • Recommending the appropriate time and place of care.
  • Referring callers to other services such as the GP Helpline, Urgent Care Clinics, and Virtual Emergency Departments.
Responsibilities
  • Providing health information and assessing symptoms.
  • Conducting comprehensive telephone assessments.
  • Recommending the appropriate time and place of care.
  • Referring callers to other services such as the GP Helpline, Urgent Care Clinics, and Virtual Emergency Departments.
About You
  • Unrestricted AHPRA registration as a Registered Nurse for a minimum of 3 years.
  • At least 3 years of full-time (or equivalent) clinical experience within the last 5 years as a Registered Nurse.
  • A varied nursing background involving substantial public contact. Inclusive of, but not limited to, complex primary health, acute medical, or emergency department settings.
  • Confidence in applying critical thinking and clinical judgment in high-pressure situations across all age groups and clinical presentations.
  • Exceptional communication skills both written and verbal: ability to communicate with compassion and professionalism. You will be interacting with external services and serving vulnerable population groups with high rates of mental health issues, limited English proficiency, elderly and poor health literacy.
  • A high affinity with using computer systems, including telehealth platforms, databases, and digital communication tools.
  • Enjoy making a difference in a flexible, home-based environment.
  • Must be located within Australia.
Key Details
  • Part-time or full-time: Minimum 20 hours per week
  • Flexible shifts: Shift length ranging from 2 to 10 hours
  • Operational hours: between 5 PM – 5 AM, Monday to Saturday
  • Initial engagement: Fixed-term contract until 30th June 2026
Apply

If you have any questions, please contact: Andrian Publico – Culture and Performance Support Officer

We are an equal opportunity employer and actively encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTQI+ people, veteran backgrounds, and people living with disabilities (both seen and unseen). We are a veteran-owned business and we encourage ADF veterans with appropriate skills and experience to apply.


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