Administrative Assistant

4 weeks ago

NewcastleMaitland, Australia Alike Full time

About Alike Health:

Alike Health is new, specialist medical and healthcare hub launched in 2025 purposefully co-designed to support people with a disability, intellectual disability and complex health needs.

Alike Health and its space have been designed to be inclusive and collaborative, and with a focus on equity and accessibility in healthcare.Incorporating specialist doctors (including rehabilitation specialists, psychiatrists and pediatricians) and allied health, Alike Health also includes Aesthetics At Alike, a cosmetics and aesthetics clinic.

We are now expanding the administration and operations team to support all facets of the business. This is a new opportunity to work in the administrationand operations team as Alike Health embarks on its journey.

Duties include, but are not limited to:

  • Booking appointments, taking payments and managing multiple diaries on a practice management software system
  • Answering incoming calls and emails professionally and promptly
  • Providing support and assistance to our healthcare professionals
  • Meeting and greeting patients in a friendly, welcoming manner
  • Dealing with patient enquiries both over the phone and in person, sometimes in challenging situations
  • Scanning and updating of patient files accurately

The successful applicant will also demonstrate:

  • Exceptional customer service skills, displaying a polite manner and empathetic nature
  • The ability to remain calm under pressure, with a positive and enthusiastic disposition
  • Outstanding organisation and time management skills, with the ability to multi-task
  • A commitment to on-the-job training and ongoing learning and development
  • Willingness and flexibility to cover staff on annual and sick leave
  • Excellent written and verbal communication skills, paying attention to detail
  • A willingness to take direction and work collaboratively as part of a team
  • Experience with a practice management software program.
  • Experience in a mental health, specialist medical or allied health practice, highly regarded but not essential
  • The ability to show empathy towards others and a general desire to assist patients, co-workers and professionals
  • Australian citizenship or permanent residency essential
  • Working with children check essential.

If you apply, we'd love to know:

  • Do you have experience in medical administration?
  • Which practice management software programs have you used
  • Do you have customer service experience?

To apply:

  • Upload a cover letter that demonstrates your understanding of and capacity to undertake the role addressing the above criteria, and
  • Attach your resume including two references who can comment on your professional experience.

We encourage and invite people from diverse backgrounds, including those with a disability, to apply.

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