Case Manager, Confidant Network and Safe Reporting

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia.

We recognise your contribution to our workforce and offer generous remuneration and conditions including:

• Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
• 4 extra days of mandatory rest leave per year
• 18 days of paid personal leave per year
• Generous superannuation of 15.4%
• 18 weeks paid Parental Leave for Primary Caregiver (and 11 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child's date of birth or placement
• Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement
• Flexible and hybrid working arrangement that provides work/life balance
• Health & wellbeing services – with a focus on early intervention, education and prevention
• Access to ongoing training and professional development opportunities

What is the role?

The Confidant Network and Safe Reporting (CNSR) team are seeking applications from suitably qualified candidates wishing to be considered for the role of Case Manager, Confidant Network and Safe Reporting.

The CNSR team provides holistic support and advice to our people who may be experiencing, have experienced, or are aware of harmful workplace behaviours including sexualised behaviours within, or connected to the workplace.

Case Managers within Safe Reporting adopt a confidential, person-centred and trauma-informed approach when working with our clients to achieve a resolution. As a Case Manager, you must have the ability to be empathetic while remaining impartial and non-judgmental and possess a strong awareness of the importance of maintaining confidentiality. CNSR also oversees the AFP's confidential peer support program, the Confidant Network.

The team provides oversight and guidance on all Confidant Network referrals, maintaining appropriate case management records and ensuring compliance with the National Guideline on the Confidant Network. The team maintains regular contact with Confidants to assist them in providing appropriate options and support to our people.

What will you do?

Within this position, Case Managers will be responsible for:

• Client and/or Confidant support and one on one confidential consultation, to identify appropriate options to reach informed decisions.
• Contributing to the identification of current and emerging issues and the monitoring and enhancement of integrity performance of the AFP.
• Liaising with various internal stakeholders to ensure the best response options and outcomes for clients.
• Building positive partnerships with the AFP's Health and Wellbeing Services (SHIELD), Professional Standards (PRS), Performance Management, Diversity and Inclusion and others, to ensure a holistic approach to early intervention and the management of complex workplace matters.
• Preparation of briefs, reports and other sensitive documents.
• Assistance in the delivery of CNSR presentations to internal audiences, such as recruit training and staff induction programs.
• Preparation, analysis and reporting of CNSR data in a variety of contexts.

Essential Requirements

• You must be an Australian Citizen at the time of application.
• A Negative Vetting 1 (Secret) security clearance or the ability to obtain one.
• The ability to maintain confidentiality is essential.
• Empathy, non-judgement and exceptional listening skills.
• Contemporary knowledge and relevant experience.
• High levels of resilience and flexibility.
• Excellent verbal communications skills and ability to present in public workshops.

Desirable Requirements

The following skills and/or experience would be highly regarded:

• Prior experience in complaints resolutions, injury management or welfare officer roles will be highly regarded.

Additional Information

• This role is located in Canberra and applicants are expected to be based in the ACT region.
• This role is AFP Band Level 6.

Commitment to Diversity & Inclusion

At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQIA+ community and people with disability.

Contacts and Closing Information

Contact Officer: Tracey Benson,

Contact Officer Phone: ,

Contact Officer Email:

Applications Close: 11:59pm (AEST) 31/08/2025