Community Manager

3 weeks ago

Melbourne, Victoria, Australia Smarter Communities Full time

Join to apply for the Community Manager role at Smarter Communities

Overview

Build Relationships, Drive Results, Enjoy the Journey

Are you an experienced Strata or Body Corporate Manager ready to take your career to the next level? Join Smarter Communities, one of Australia's leading community management companies, where your expertise, professionalism and customer service excellence will be valued and appreciated.

With a customer connect team managing general enquiries, a customer operations team providing specialist support and a national R&M team backing you up, you'll be free to focus on what you do best—building strong client relationships and delivering exceptional service.

What You'll Be Doing
  • Manage a diverse portfolio of properties and be the go-to contact for owners, tenants, and contractors
  • Deliver a standout customer experience and foster long-term client relationships
  • Provide interpretations of bylaws and strata legislation to stakeholders
  • Address correspondence from owners, tenants and contractors
  • Collaborate with our Repairs & Maintenance team to coordinate quotes and work orders
  • Prepare and facilitate AGMs, EGMs, and Committee Meetings—agendas, budgets, minutes
  • Manage client retention (including first-level complaints, overseeing problems, and providing guidance)
  • Oversee financials and ensure compliance across your portfolio
  • Identify opportunities for continuous improvement and innovation
What You'll Bring
  • A current driver's licence and access to a vehicle
  • Relevant State licensing (if required)
  • Solid knowledge of strata/body corporate legislation and best practices
  • Excellent communication and stakeholder management skills
  • Strong attention to detail and time management
  • A collaborative, empathetic mindset and a passion for helping others grow
  • A proactive, solutions-focused approach and a desire to keep learning
Why You'll Love Working Here
  • Hybrid working model with flexibility
  • Ongoing training and career development
  • Wellbeing perks like birthday leave and the option to purchase extra leave
  • Schedule B commission program
  • A supportive team that wants to see you succeed
About Smarter Communities

Smarter Communities is one of Australia's largest privately owned community management companies. We manage over $30 billion in property across NSW, QLD, SA, and VIC. Our mission is simple: deliver smart solutions to create better lifestyles for people living and investing in our communities.

What You Need To Do Now

If this role sounds like the right fit for you, click the 'Apply' button now.

Apply Now

Job details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Marketing and Sales
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