Front Office Supervisor

3 weeks ago

Brisbane, Queensland, Australia Oaks Hotels, Resorts & Suites Full time
Company Description

Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You'll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

We are looking to appoint a Front Office Supervisor at Oaks Brisbane Festival Suites on a full-time basis. This is an exciting opportunity for an experienced customer service professional to join a dynamic team, with a range of excellent benefits available.

About the Role:
  • Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
  • Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
  • Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
  • Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
  • Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Hourly Rates (excluding superannuation):

Monday - Friday: $29.88 per hour

Saturday: $37.35 per hour

Sunday: $44.82 per hour

Qualifications

To be successful in this role, you will possess the following qualifications and attributes:
  • Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
  • Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
  • Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor, even in high-pressure situations.
  • Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
  • Impeccable professional presentation, reflecting the high standards of the organisation.
  • Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:
  • Career Growth: Learning and development programs to boost your career.
  • Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
  • Global Perks: International accommodation discounts across our hotel brands.
  • Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
  • Experiences: Discounted entertainment and activities.
  • Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
  • Generous Leave: Parental and birthday leave.
  • Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
#J-18808-Ljbffr

  • Front Office Operations Supervisor

    8 hours ago

    Brisbane, Queensland, Australia beBeeHospitality Full time $90,000 - $125,000

    Job Title:Front Office Operations SupervisorJob Description:Our hospitality team is seeking an experienced and skilled Front Office Operations Supervisor to lead the day-to-day operations of our front office department. The successful candidate will have a proven track record in delivering exceptional customer service, managing front desk operations, and...

  • Front Office Night Supervisor

    18 hours ago

    Brisbane, Queensland, Australia The Star Entertainment Group Full time

    Front Office Night Supervisor | The Star BrisbaneJoin to apply for the Front Office Night Supervisor | The Star Brisbane role at The Star Entertainment GroupFront Office Night Supervisor | The Star Brisbane1 day ago Be among the first 25 applicantsJoin to apply for the Front Office Night Supervisor | The Star Brisbane role at The Star Entertainment GroupGet...

  • Front Office Night Supervisor

    13 hours ago

    Brisbane, Queensland, Australia The Star Ent Group Full time

    Front Office Night Supervisor | The Star BrisbaneApply nowJob no:532801Work type:Permanent Full TimeLocation:Brisbane, QueenslandCategories:Hotels, LeadershipJoin the team as theFront Office Night Supervisorat The Star Brisbane.The Star Brisbane is Australia's newest entertainment hub at the heart of the new Queen's Wharf Brisbane precinct.The first phase is...

  • Front Office Night Operations Manager

    8 hours ago

    Brisbane, Queensland, Australia beBeeNightSupervisor Full time

    Job Title: Front Office Night SupervisorA key role has arisen for a dedicated and experienced professional to lead our night shift operations as a Front Office Night Supervisor. Reporting directly to the Front Office Manager, you will be instrumental in driving excellence in customer service, team management, and operational efficiency.Key...

  • Front Office Hotel Manager

    5 hours ago

    Brisbane, Queensland, Australia beBeeHospitality Full time $60,000 - $80,000

    Hotel Front Office Supervisor OpportunityThe ideal candidate will possess strong leadership skills, excellent communication abilities and a keen eye for detail.Main Responsibilities:Provide exceptional customer service to hotel guests ensuring their experience is memorable and enjoyable.Collaborate with the front office team to optimize daily...

  • Senior Front Office Night Leader

    8 hours ago

    Brisbane, Queensland, Australia beBeeSupervisor Full time $90,000 - $120,000

    Key Front Office RoleAs the Night Front Office Supervisor, you play a pivotal part in delivering exceptional customer service and ensuring seamless operations.Responsibilities:Lead the night shift team, providing guidance to ensure excellent guest experiences.Maintain accurate records of guest and financial details.Develop strategies to enhance Front Office...

  • Front of House Supervisor

    3 weeks ago

    Brisbane, Queensland, Australia Bos Restaurant Brisbane Full time

    Duty Supervisor / Junior Manager – BŌS Restaurant & The Aviary Terrace BarStep into leadership at two of Brisbane's most exciting venues.BŌS The Place brings togetherelegance and energy— home to the refinedBŌS Restaurant, Brisbane's premier grill destination, and the lush, laid-backAviary Terrace Bar, perched for sunset views and lively sips.We're...

  • Front Of House Supervisor

    2 days ago

    Brisbane, Queensland, Australia Buscojobs Full time

    Duty Supervisor / Junior Manager – BŌS Restaurant & The Aviary Terrace BarStep into leadership at two of Brisbane's most exciting venues.BŌS The Place brings together elegance and energy — home to the refined BŌS Restaurant , Brisbane's premier grill destination, and the lush, laid-back Aviary Terrace Bar , perched for sunset views and lively...

  • Front Office Lead

    2 weeks ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $84,450 - $114,145

    Lead Front Office OperationsThe successful candidate will lead the front office operations, ensuring accurate records maintenance and exceptional customer service. They will train, develop, and motivate the front office team to deliver outstanding results.Develop and implement effective training programs for front office staffEnsure accuracy in guest and...

  • Front Office Ambassador

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $55,000 - $80,000

    This is a fascinating opportunity to work as a part-time Front Office professional at our hotel.Job OverviewWe are seeking an exceptional individual with a positive attitude who can deliver outstanding service to our guests during their stay.Main ResponsibilitiesProvide exceptional guest service by efficiently checking in and out of guestsRespond to all...