repair coordinator

4 weeks ago

Melbourne, Victoria, Australia Bay Building Services Full time

About Us

Bay Building Group is a market leader in insurance building in Australia. Operating nationally for over 35 years, we specialize in repairs to domestic and commercial properties damaged by insurable events such as fire, storm, flood, impact, and malicious damage.

For further information, please visit: www.baybuildinggroup.com.au

About The Role

The Bay Building Group is seeking a Repair Coordinator to provide technical support to the Repair Team and to be responsible for the continuous improvement of the Repair Coordinators.

The Repair Lead will assist in developing and maintaining relationships with stakeholders, serve as a key client liaison, and support managing escalations to ensure successful job delivery within the repair portfolio.

This role supports the Construction Manager with workflow management of repair jobs, problem solving, training, and acting as a point of contact for Repair Coordinators regarding workflow-related inquiries.

Key Activities (including but not limited to):

  1. Drive workflow management to ensure Repair Coordinators meet KPIs as per client requirements.
  2. Monitor and manage job workflows during employee absences and serve as the escalation point for portal-related technical issues.
  3. Manage the Repair inbox and assign tasks within the team.
  4. Ensure Supervisors are aware of Repair Coordinator absences and act as the internal workflow contact.
  5. Train new starters and upskill existing employees on the repair process.

Knowledge and Experience

  1. Experience working directly with clients, building consultants, and construction trades and suppliers.
  2. Knowledge of corporate, technical, industry, and competitive areas related to BBS services.
  3. Proven ability to establish and maintain long-term relationships and accounts.
  4. Experience interacting with stakeholders at various levels.

Why join us?

In addition to joining a high-performing team, you will enjoy:

  • Flexibility with WFH options
  • Birthday leave after probation
  • Discounts at JB HI-FI
  • Discounted gym memberships and health insurance
  • Paid parental leave upon meeting policy criteria
  • Access to 24/7 Employee Assistance Program for you and your family
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