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Merchant Account Manager
2 weeks ago
Who we are
Entertainment Group is well-known for the iconic Entertainment Book. In 2019 we evolved to become The Entertainment App, a Membership-based mobile app. We offer a premier lifestyle and rewards platform, providing Australians and New Zealanders with unbeatable household savings for the past 30 years whilst raising funds for community fundraisers.
We have raised over $100M for fundraisers and have supported many thousands of local businesses on our journey thus far.
Sound like something you would love to be a part of? Keep reading and see how you can.
The opportunity
As Partnerships Account Manager, you will be responsible for managing key merchant accounts across your territories for QLD and NSW.
Some of the things you will be involved in:
- Managing key Merchant relationships, leveraging opportunities to drive additional opportunities and maintaining loyal, mutually beneficial partnerships
- Handle (remote and in person) Member complaints about a Merchant in your territory (non-honoring of offer etc.) in a timely manner
- Handle Merchant cancellation requests in your territory using appropriate objection handling to overcome the request and retain
- Work with the Head of Partnerships on a 'Waitstaff' Membership strategy for your Merchant territory
- Work with Partnership Managers in your territory to produce tracking and data reports to help with Merchant acquisition and retention
- Produce your own tracking and data reports on a regular basis for key Merchants in your territory
- Work with Partnership Managers in your territory to implement and conduct Merchant Briefings when needed
- Partnering with the Marketing Team to deliver strategic & tactical marketing campaigns. Ensuring sign off from the clients is managed prior to the EDMs launching and in line with milestone dates
- Ensuring new product offers, locations, and pricing amendments are communicated to the team so that updates can be made on the digital pages throughout the year and signed off by clients
We are looking for you to demonstrate:
Essential Skills and Experience
- Account Management experience within the hospitality sector
- Enthusiastic and driven
- Excellent interpersonal, written, and verbal communication skills
- Effective negotiation and decision-making abilities
- Goal driven
- Strong commercial acumen and ability to demonstrate this
- Strong relationship builder
- Be able to quickly understand a customer's requirements
- Ability to be mobile, agile, receptive, and welcoming to change
- Strong time-management skills
- Capacity to arrange workload to meet conflicting priorities and deadlines
The ways we support and reward
You'll be joining a talented and energetic group of people who are passionate about our product. In fact, as part of joining the team, you will receive a membership to our digital Entertainment Book to experience firsthand what you are part of.
We recognise and appreciate your diverse needs and interests and support you at work and at home with flexible work arrangements, birthday leave, access to EAP and a range of wellness services, flu vaccinations, salary packaging, a comprehensive learning platform and internal development plus volunteering leave.
