Customer Experience Coordinator

4 weeks ago

Perth, Western Australia ABN Group Full time
Our Company

Home Assist is the dedicated service and maintenance division of ABN Group, Australia's leader in construction, property and finance, combining 40 years of home building expertise and the strength of our Group into a specialist division wholly focussed on this important stage of the new home ownership journey. We pride ourselves on our customer centric approach to the service needs of homebuilders and deliver an exceptional experience throughout the maintenance and warranty period of every home we build.

The Role

Reporting to the Home Assist Team Leaders, this role is integral to the day-to-day operations of the service team. You will work alongside a supportive and encouraging team who are extremely hardworking and passionate to bring our company's vision and values to life.

You are the face of our business ensuring our clients feel welcomed. As a team you ensure our client's service journey is the best in the business. Your priority is to keep our clients fully informed throughout their time with Home Assist. You will work closely with your team to ensure their queries are heard, acknowledged, reported, actioned, recorded and closed out in a timely manner, keeping thorough records of all notes and related documentation in our systems.

It is imperative that an exceptional level of communication and customer service is delivered to our clients and stakeholders. You need to love your clients

You

You love people. You love to help. You are curious. You love to learn. It's just a part of you, and you go you that extra mile. You find happiness in making someone's day. You do what you say. You are happy to pick up the phone. You don't shy away from difficult conversations. You like to connect with people. You are a team player.

You possess a positive, can do, and team attitude and can work under pressure for periods of time. You're organised and self-motivated and can listen to a customer's needs and provide professional and expert service.

We need you to have experience to manage your own work schedule, ensuring targets are met whilst enjoying some flexibility. For this reason, we need you to have up to date skills with technology platforms such as Microsoft Office and Teams and are ready to learn new CRM systems and other platforms we use from time to time.

You don't need building industry experience, we can teach you what you need to know, but what we do need is a customer service expert with experience in direct customer facing roles. We need a highly developed skill set to take on the day to day challenges and rewards for our customers. If this is you, we would love to hear from you

Why ABN?

We\'re not just offering a job; we\'re inviting you to be part of a family that values innovation, passion, and excellence. Our employee benefits include:

  • In-House Discounts: Exclusive discounts to enjoy
  • Flexibility: Work arrangements tailored to support your work-life balance
  • Career Growth: Opportunities to elevate your career within a thriving organization
  • Wellness Focus: Dedicated programs to nurture your well-being
  • Health Coverage: Access discounted private health insurance
  • Parental Leave: Paid leave for both primary and non-primary carers
To Apply

To take advantage of this excellent opportunity click below to apply now. For further information on the position please contact Dawn Walsh


#J-18808-Ljbffr

  • Customer Experience Coordinator

    3 weeks ago

    Perth, Western Australia ABN Group Full time

    Our CompanyFor more than 45 years, ABN Group has been a leader in the building, property and finance industries, helping thousands of Australians turn the dream of homeownership into reality. We've delivered over 90,000 homes across Western Australia and Victoria - from first homes to luxury builds - earning the trust of our community along the way.What...

  • Coordinator - Customer Experience

    3 weeks ago

    Perth, Western Australia Aboriginal Health Council of Western Australia Full time

    Join Our Growing TeamPermanent full-time, Annual Salary Up To $93,500.59We're seeking a dynamic Coordinator – Customer Experience to lead our customer service and engagement functions. In this role, you'll manage the Shire's customer service team, oversee complaint resolution, and drive initiatives that build trust, strengthen community connections, and...

  • Customer Experience Coordinator

    4 weeks ago

    Perth, Western Australia ABN Group Full time

    Our Company Home Assist is the dedicated service and maintenance division of ABN Group, Australia's leader in construction, property and finance, combining 40 years of home building expertise and the strength of our Group into a specialist division wholly focussed on this important stage of the new home ownership journey. We pride ourselves on our...

  • Customer Experience Manager

    4 weeks ago

    Perth, Western Australia Buscojobs Full time

    Inclusive Housing Australia – Perth, Western Australia Part-time | Competitive Salary | Purpose-driven role Make a real difference in people's lives.At Inclusive Housing Australia (IHA), we're committed to providing high-quality Specialist Disability Accommodation (SDA) that empowers NDIS participants to live with independence, dignity, and choice.As we...

  • Workplace Experience Coordinator

    3 weeks ago

    Perth, Western Australia JLL Full time

    Join to apply for the Workplace Experience Coordinator role at JLL2 weeks ago Be among the first 25 applicantsJoin to apply for the Workplace Experience Coordinator role at JLLWhat this job involves:At JLL, we're looking for a dynamic Workplace Experience Coordinator who will play a crucial role in creating exceptional workplace environments for our clients....

  • Workplace Experience Coordinator

    3 weeks ago

    Perth, Western Australia JLL Full time

    Join to apply for the Workplace Experience Coordinator role at JLL2 weeks ago Be among the first 25 applicantsJoin to apply for the Workplace Experience Coordinator role at JLLWhat this job involves:At JLL, we're looking for a dynamic Workplace Experience Coordinator who will play a crucial role in creating exceptional workplace environments for our clients....

  • Customer Experience Officer

    3 days ago

    Perth, Western Australia Environmental Water Solutions Pty Ltd Full time $104,000 - $130,878 per year

    Do you love providing a great customer experience?Are you looking to be part of a fun and supportive team?If you answered yes then we may have the role for youWe are Complete Home Filtration, one of Australia's fastest-growing companies, awarded the 2024 WA Business News Business of the Year award And just recently, we got Great Places to Work Certified...

  • Customer Experience Associate

    1 week ago

    Perth, Western Australia Cushman & Wakefield Full time $45,000 - $65,000 per year

    Job TitleCustomer Experience AssociateJob Description SummaryThis role delivers front-of-house, concierge, and workplace support services to ensure a seamless customer and employee experience. Key responsibilities include welcoming visitors, managing reception and access, coordinating meeting rooms and events, handling mail and deliveries, and supporting...

  • Customer Service Coordinator

    23 hours ago

    Perth, Western Australia Civilmart Full time $60,000 - $80,000 per year

    Who We Are Burdens Australia is a leading supplier of innovative products into the Australian civil infrastructure market. We have been recognised for our expertise in manufacturing and supplying specialised products across sectors including civil, electrical, plumbing, rail and water. Our reputation for delivering high-quality solutions and fostering...

  • Student Experience Coordinator

    4 weeks ago

    Perth, Western Australia INTO University Partnerships Full time

    OverviewJoin to apply for the Student Experience Coordinator role at INTO University Partnerships2 days ago Be among the first 25 applicantsJoin to apply for the Student Experience Coordinator role at INTO University PartnershipsJoin Our Team at UWA College – Student Experience CoordinatorContract Type: 12 Month FTCBand: CAbout the RoleWe're looking for a...