Technical Support Engineer

3 weeks ago

Sydney, New South Wales, Australia Microsoft Full time
Overview

Technical Support Engineer - Windows Commercial Devices and Deployment at Microsoft. The role is part of the Customer Experience & Success (CE&S) organization, within Customer Service & Support (CSS). The team focuses on delivering a seamless support experience and leveraging Microsoft AI technology to resolve issues quickly and securely, enabling customers to maximize their Microsoft investments.

Responsibilities
  • Response and Resolution: Own, investigate, and solve complex customer technical issues; act as an advisor to the customer and collaborate across teams using troubleshooting tools and practices.
  • Readiness: Lead in building communities with peer delivery roles and share knowledge through readiness programs, technical coaching, and mentoring.
  • Professional growth: Deepen technical proficiency to resolve complex issues through ongoing training and readiness.
  • Product/Process Improvement: Engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving product improvements.
Qualifications

Required:

  • Australian citizenship and location in Australia.
  • 5+ years of technical support, technical consulting, or information technology experience, or a Bachelor's Degree in Computer Science, Information Technology, or related field with 3+ years of experience.
  • Windows System Administration and configuration fundamentals, including: Registry, Windows Activation, Windows Setup and Upgrade, Windows Update, Windows Security (TPM, BitLocker, MBAM, WDAC).

Desirable experience (in part or whole):

  • Experience managing Windows Update for Business; in-place upgrades and clean installs; Windows Activation troubleshooting; BitLocker, TPM; Defender Application Control and Smart App Control; OS deployment tools (MDT, SCCM, Autopilot).
  • Understanding of compliance management and policy enforcement in enterprise environments.
  • Hands-on experience with Microsoft Intune and Azure Active Directory.
  • Solid networking fundamentals relevant to Windows servicing and deployment.

Other notes: This position requires shift flexibility based on business needs and may include various shift rotations. Citizenship verification is required; the role may involve security screenings including Microsoft Cloud Background Check. Equal opportunity employer statements apply.


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