Patient Liaison Officer

3 weeks ago

Wollongong, New South Wales, Australia Illawarra Mercury Full time

Join our dedicated team and play a vital role in contributing to increased revenue raising for the Illawarra Shoalhaven Local Health District $72,285.58 - $73,940.16 per annum + 12% super & salary packaging | Permanent Full Time | Milton Ulladulla Hospital (MUH) | REQ599207 | Grade: Administration Officer Level 4 | Applications close: 12 September 2025

Join us in shaping healthier futures. Together we can do more.

Provide a customer-focused service to staff and patients whilst ensuring that all inpatients are assessed and classified with regard to their financial classification (holder of private health insurance, MVA, DVA, worker's compensation, ineligible overseas visitors, defence force personnel, police force serving members, etc.).

Actively promote and market to encourage conversion of patients with private health insurance from non-chargeable to chargeable status. Liaise with appropriate areas to ensure that patient billing information is obtained promptly to meet Revenue Department requirements. This position significantly contributes to increasing revenue for the organisation.

For more information and to view the position classification, see the Position Description here.

A Little About Us

Milton Ulladulla Hospital, located on Yuin Country, is a rural acute facility providing emergency, inpatient, and outpatient services for the southern Shoalhaven. With more autonomy, varied daily duties, and a commitment to people-focused care, joining the dedicated team at Milton Ulladulla is a great career step.

Benefits of Working With ISLHD

We understand balancing career goals with daily demands and work-life balance can be challenging. Our benefits include:

  • Allocated Days Off (ADO) - paid day off once a month for eligible full-time employees
  • Salary packaging to reduce tax and increase take-home pay
  • Novated leasing for cars and running costs
  • Fitness Passport - discounted gym memberships for staff and families
  • Employee Assistance Program (EAP) - free confidential support
  • Discounted private health insurance options
  • Career progression, professional development, and secondment opportunities
Requirements

Apply by reviewing the Position Description and submitting your resume and responses to the selection criteria via our online portal. Essential requirements include:

  • Applicable vaccination requirements for a Category A role

ISLHD is an equal opportunity employer, committed to diversity and inclusion. We foster a child-safe environment aligned with NSW Health's Child Safe Standards. All staff are expected to prioritize the safety and wellbeing of children and young people.

Need More Information?

Visit the ISLHD website for application tips and more information about the organisation. Support is available through Stepping Up for Aboriginal applicants and The Welcome Experience for regional NSW workers. For queries or assistance with your application, contact Gail Ward at Gail.Ward@health.nsw.gov.au.

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