Business Systems Analyst

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Location: North Geelong, Victoria
Employment Status: Full-time, contract until Feburary 2026
Salary Packaging: Not-for-profit salary packaging up to $15,900 per annum, plus further benefits for meals and entertainment up to $2,649 annually.

Hey You

Join genU's dynamic ICT team as a Business Systems Analyst

In this role, you'll collaborate with stakeholders to analyse business needs, design and implement technical solutions, and drive process automation.

Your responsibilities will include gathering requirements, optimizing systems, managing projects, and supporting software applications to enhance efficiency and service delivery.

About You

We are seeking a highly skilled candidate with experience in business analysis, technical solution design, and systems implementation.

The ideal candidate will have a strong ability to engage with business units to understand their needs, translate business requirements into technical solutions, and optimize software ecosystems for improved business performance.

You should be proactive in driving process automation and providing hands-on IT support to ensure smooth operations across the organization.

Key Responsibilties:

• Business Analysis & Change Management: Proven ability to lead enterprise-wide process optimisation, requirement gathering, and change initiatives, translating business needs into actionable technical solutions.
• Systems Design & Risk Management: Strong skills in systems modelling (UML, BPMN, ER diagrams), gap analysis, and risk management, with a focus on secure, scalable solutions.
• Software & SAAS Optimisation: Experience in evaluating, integrating, and optimising software/SAAS platforms, including vendor management and alignment with business objectives.
• Data Analytics: Ability to design and implement data models, integration points, and BI/reporting solutions that enable accurate insights and informed decision-making.
• Project Management: Demonstrated experience delivering ICT projects using Agile methodologies, including scope management, risk control, acquisitions/mergers integration, and KPI monitoring.
• Automation & Integration: Proficiency in workflow automation, scripting (PowerShell, SQL, Python), and development tools (Power Apps, Power Automate, Logic Apps) to streamline business processes.
• Stakeholder Engagement: Strong communication and collaboration skills, with the ability to act as a trusted liaison between technical and non-technical stakeholders, and influence at senior leadership level.

Key Selection Criteria

Qualifications:

• A Bachelor's degree in Information Technology, Business Information Systems, Computer Science, or a related discipline is required.
• A postgraduate qualification (e.g., a Master's in Business Administration, Information Systems, or Technology Management) is highly regarded.
• Minimum 5 years of commercial experience in roles such as Business Systems Analyst, Technical Business Analyst, or a
  similar position within a dynamic environment.
• Proven expertise in leading enterprise process optimisation initiatives and managing change, with the ability to elicit, document, and translate complex business requirements into strategic technical solutions that align with long-term
  organisational goals.
• Strong skills in systems design and modelling using UML, BPMN, ER diagrams and Enterprise Architecture diagrams, along with experience in conducting gap analysis, integration mapping, and creating data flow diagrams that incorporate risk
  and cybersecurity considerations.
• Excellent communication skills with the ability to convey complex technical information in user-friendly terms, influence decisions, and collaborate effectively across diverse disciplines (e.g., IT, operations, finance), including engagement with senior leadership
• Certifications in Business Analysis (e.g., CBAP, CCBA).
• Certifications in Microsoft Power Automate or other relevant automation tools.
• Integration experience, stakeholder engagement, process documentation (Highly Desirable).
• Experience with Agile methodologies and agile project management tools (e.g., JIRA).
• Familiarity with current corporate applications and technologies such as CareLink+, SalesForce, SharePoint, Confluence, SuccessFactors, SAP/S4Hana, and Microsoft Azure.

For you

At genU, Diversity Is Our Strength We celebrate the differences in who we are, what we've experienced, and how we think. Our diverse team brings unique perspectives, enriching the work we do for our clients, students, and communities.

genU staff have access to a range of benefits, including but not limited to the following:

• Investment in You:in addition to a comprehensive induction program & ongoing professional development, genU is committed to providing opportunities for career progression. You will have access to a range of accredited training modules, staff mentoring programs and our internal jobs board.
• Commitment to Staff Health & Wellbeing:24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial, and physical health.
• Increase your Take Home Pay:Salary package up to $15,900per annum each FBT year plus further meals and entertainment benefits.Employee
• Discount Program: Save money with employee discounts and savings at over 450 of Australia's most loved retailers and service providers including Coles, Woolworths & JB HI-FI.
• University Study Discount: all genU employees are eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University.
• Employee Referral Program: refer someone to work at genU and receive a generous cash bonus once that person completes their 6-month qualifying period.

genU is committed to providing accessible, inclusive and equitable recruitment processes for all candidates. For further details about the role or if you would like to discuss workplace adjustments during the recruitment process please contact Mudabir Ahmed at mudabir.ahmed@genu.org.au

For a copy of the position description outlining further details of the role, please email recruitment@genu.org.au.

Applications will be reviewed as they are received, so don't wait—apply today