Automotive Parts Interpreter

3 weeks ago

Wollongong City Council, Australia NAPA Australia Full time
Automotive Parts Interpreter - NAPA Wollongong - Full Time

Join to apply for the Automotive Parts Interpreter - NAPA Wollongong - Full Time role at NAPA Australia.

About The Role

Our Parts Interpreters provide accurate technical parts support to trade, industrial and mining customers, leveraging their expert automotive/mechanical knowledge. They assist customers with product information and advice, problem solve, provide solutions, and use sales techniques. Our customers benefit from the strong relationships they build and exceptional customer service they provide.

Duties Include
  • Interpret parts
  • Process customer orders
  • Efficiently dispatch products and parts
  • Promote specials
  • Arrange buy ins
  • Process customer credits
  • First point of contact for customers (in-person and over the phone)
  • Contribute to a culture of safety by putting safety first, ensuring that we all make it safe & make it home
Who We're Looking For
  • Parts interpreting "know how" (your technical parts knowledge)
  • Passion for providing exceptional customer experiences
  • Confidence in sharing your 'know how' and ability to communicate your knowledge in a way the customer can understand
  • Innovate and collaborative approach to work
  • Solution focussed / problem solver
  • Sound computer skills
  • Comfortable working in a fast paced and dynamic environment as part of a high performing team
  • Conscious of workplace safety at all times
Benefits
  • Competitive salary + generous incentives for outstanding performance
  • Relax & enjoy weekends with family & friends with a Monday to Friday work schedule
  • Tailored 'Napa Know How' career opportunities linked to your personal development plan
  • A company-funded, professional uniform
  • Team member discounts across the GPC Asia Pacific brands including NAPA, Repco, and AMX
  • Inclusive workplace that values diversity
  • Parental leave top-up allowance and support for working parents
  • Paid volunteer leave
Employment details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Management and Manufacturing
  • Industries: Motor Vehicle Manufacturing

Note: This role will require lifting, bending and climbing.


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