Associate Customer Success Manager

2 days ago

Brisbane, Queensland, Australia Simpro Software Full time
Overview

The Associate Customer Success Manager is responsible for maintaining regular, planned communication with the customers to resolve issues, assist customers to improve the utilisation products, to ultimately ensure the long term success of customers.


What You'll Do
  • Maintain regular, planned communication with the nominated accounts with a focus on the retention of our customer base.
  • Guide the customer throughout the Simpro Group journey and facilitate all resources offered.
  • Identify inefficiencies between the customer and their software, inefficiencies with workflows and assistance with updating customers on additions to the software.
  • Drive customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails).
  • Be a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro Group.
  • Understand customer issues and capitalise on these opportunities [when appropriate] through selling revenue-generating products and additional training to existing customers.

What You'll Bring
  • Experience in customer-facing role.
  • Have good customer service skills and a desire to deliver the best for our customers.
  • Excellent listening skills and the ability to build trust and rapport with stakeholders at all levels.
  • Be proactive and enjoy collaborating across teams to deliver great commercial outcomes.
  • Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels.
  • Be tech savvy and have the desire to learn, and the ability to convey technical topics with simplicity.
  • Ability to work effectively under pressure and to perform well in a team dynamic.

Core values
  • We Are One Team
  • We Are Customer Centric
  • We Are Growth Minded
  • We Are Accountable
  • We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply.


Visit to learn more about us and our values.


Please note, no agencies will be accepted in the recruitment of this role.


Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Software Development
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