Customer Success Manager

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Global Talent Acquisition Professional | Executive & Diversity Recruitment | HRIS Implementation | Go-To-Market & Business Support Specialist

About us:

Ingram Micro is a leading technology distributor for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at www.ingrammicro.com.

We are hiring a Customer Success Manager (Cloud Business Expert), who will have a mind focused on enabling and supporting our partners as they deliver solutions to their clients. Leveraging programs, technology, data and services, they will work with our partners to ensure the partners achieve business success in areas of recurring revenue generation, retention, and utilizing of time-saving technology.

Who are we ?

Ingram Micro powers the world's largest cloud marketplace and is committed to helping our partners accelerate their digital business success by leveraging our hyperscale platform technology, infinite ecosystem of cloud solutions from the biggest innovators in the tech industry and go-to-market support and resources to increase adoption and growth. With proven proficiency in SaaS, IaaS, IoT, security, and XaaS technologies, we invite visionaries to join our team and make an impact on this fast-growing industry. Ingram Micro is a master Cloud Service Provider (mCSP), offering channel partners and professionals access to a global marketplace, expertise, solutions and enablement programs that empower organisations to configure, provision and manage cloud technologies with confidence and ease.

What does the role involve?

• Serve as the cloud business expert and main point of contact for all Ingram Micro Cloud vendor offerings, such as Microsoft, AWS and more.
• Build relationships with the assigned customer base, helping with issues and continuing to delight with a positive customer-centric attitude.
• Develop and execute a proactive and customer-specific business strategy to retain and grow the recurring revenue base within the assigned customer base. Know your assigned customers' business inside out.
• Retain and grow assigned customer revenues by successfully managing subscription/end customer retention, renewal, and up-sell rates.
• Enable assigned customers to drive a customer success strategy within their own business. Ensure customers are taking a 'never lose a subscription' approach.
  
  

What You'll Bring

• Minimum of 5 years of experience in customer success, technical account management, customer experience or project management.
• Strong technical acumen and proven customer engagement history.
• Experience in managing multiple accounts within a territory, to aggressively increase adoption, and ensure satisfaction and renewal.
• Strong experience managing multi-tiered customer and service provider relationships.
• Strong interpersonal skills, including the ability to work well with others and build a team-oriented environment.
• Willingness and ability to travel up to 25% of the time.
• Competitive, ethical, refuse-to-lose attitude, strong work ethic, excellent team building and influencing skills.
• Previous experience working on SaaS, IaaS or general Cloud technology is a plus.
• Must be energetic, bold, and ambitious to execute on Ingram Micro Cloud's strategic objectives.
  
  

What's in it for you?

• We provide a fun, professional, and challenging international business setting. Finally, you will get the chance to become part of the world's leading Technology Solutions provider in the world and a Great Place to Work certified organisation in ten countries across EMEA & APAC.
• We will support you in your professional and personal development by providing you with access to LinkedIn Learning and many high-quality training courses and on-the-job experience to increase your knowledge and expertise.
• We are a large organisation with many national and international career opportunities, meaning we can provide you with great career opportunities for years to come, with you in the driver's seat.
  
  

You'll be part of a workplace where you'll feel like you are valued and your contribution is appreciated within the business.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Let's shape tomorrow.

If this sounds like something you want to be a part of, click "Apply".

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesIT Services and IT Consulting

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