Customer Success Strategist

9 hours ago

Brisbane, Queensland, Australia beBeeSuccess Full time $80,000 - $120,000
Job Overview

The Associate Customer Success Manager is responsible for maintaining regular, planned communication with the customers to resolve issues, assist customers to improve the utilisation of products, and ultimately ensure the long term success of customers.


Key Responsibilities:
  • Maintain regular, planned communication with nominated accounts with a focus on retaining our customer base.
  • Guide the customer throughout their journey and facilitate all available resources.
  • Identify inefficiencies between the customer and their software, as well as workflows and assist in updating customers on additions to the software.
  • Drive customer satisfaction through support and account-based activities including phone, site calls, and emails.
  • Be a trusted advisor and source of advice for customers and colleagues ensuring they receive regular updates on company developments.
  • Understand customer issues and capitalise on opportunities through selling revenue-generating products and additional training to existing customers.

Requirements:
  • Experience in customer-facing roles.
  • Good customer service skills and a desire to deliver exceptional results for customers.
  • Excellent listening skills and ability to build trust and rapport with stakeholders at all levels.
  • Be proactive and enjoy collaborating across teams to achieve great commercial outcomes.
  • Good interpersonal skills and ability to build trust and rapport with stakeholders at all levels.
  • Be tech-savvy and have a desire to learn, with the ability to convey complex topics in simple terms.
  • Ability to work effectively under pressure and perform well in a team dynamic.

Company Culture:
  • We Are One Team
  • We Are Customer-Centric
  • We Are Growth-Minded
  • We Are Accountable
  • We Celebrate Success

We are an equal opportunity employer with a best-of-class onboarding program and supportive team environments. We value diversity and equal employment opportunity.


Please note that no agencies will be accepted in the recruitment of this role.


Details:
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industry: Software Development

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