Service Desk Officer

• Full Time Fixed Term until January 2026
• Band 4: $70,379 per annum + 12% superannuation

We are seeking a reliable and customer focused Service Desk Officer to join our innovative Digital & Technology team. The successful candidate will take pride in their work and make a valuable contribution to supporting Council staff across all locations.

If you're looking for variety, this role is for you. Engaging, interacting and providing exceptional customer service to colleagues across the whole organisation, you will be the first point of contact for technology support queries including:

• Providing outstanding customer service
• Support for staff devices and corporate equipment
• Managing and maintaining the Service Desk, including resolving, triaging and escalating calls and service request tickets as appropriate
• Looking after Council's mobile phone fleet and accessories
• Onboarding, training and induction of staff to Councils' corporate network and operations
• Monitoring customer satisfaction levels
• Maintaining accurate IT documentation
• A commitment to support and engage in sustainable improvement in customer service and associated Service Desk processes

To be considered for this role you will:

• Enjoy working and interacting with a wide range of people and get a buzz from solving people's issues.
• Have experience in a customer service and administration role and/or a certificate in business administration.
• Have strong communication and administrative skills, high work ethic, are curious and open to taking on a challenge.
• Be a good administrator, organised with attention to detail, able to communicate effectively over the phone and email.
• Have demonstrated ability to work effectively in a team environment.
• IT qualifications and experience welcome but not a pre-requisite

Sound like you? We'd love to hear from you

South Gippsland Shire Council offers a friendly and professional workplace with values based leadership.
We put our customer at the centre of all we do and strive to deliver exceptional projects and services to our community.

Our region provides a perfect blend of coast and country. Enjoy green rolling hills, wind-swept beaches and the world-famous Wilsons Prom, right on your doorstep.

Our values - Accountability, Customer Focus and Excellence - are present in everything we do and how we do it. We seek like-minded colleagues to join our team who are committed to these values and culture.

• Work-life balance with flexible working arrangements
• Rostered Days Off offered forfull time roles
• Ongoing training and professional development opportunities
• South Gippsland is an organisation that is committed to Diversity, Equity and Inclusion. We offer flexibility and a welcoming work environment
• Enjoy a variety of changing health and well-being programs and initiatives including flu vaccinations and health checks, discounted gym memberships and Social Club
• Diverse range of exciting career paths in full time, part time or casual positions
• Mentoring, coaching and secondments
• Access to 24/7 Employee Assistance Program
• Opportunity to purchase additional leave
• Annual Enterprise Agreement salary increments
• Family Violence Support and Leave Provisions

For more benefits,Please Click Here

To view the Position Description for this role, please CLICK HERE.

Applications close Midnight Wednesday 10 September 2025.

Enquiries to Ashleigh Licht, Team Leader Technology Support Services on 5662 9833.

If you would like to become a part of our team at South Gippsland Shire Council, please submit your application.

You will be required to address the application questions and upload your resume. This is an opportunity to demonstrate your potential and set your application apart from the rest

For further information on our recruitment process please click here.

All correspondence regarding your application status and interview will be sent to you via email.

All preferred candidates will be required to complete relevant background checks (including but not limited to police checks, reference checks, medical checks (drug and alcohol tests) and psychometric testing) prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates; however, will be assessed against the inherent requirements of the job.

Please be advised any representation via an agency will not be considered. Agencies - no need to contact us, we've got this one.

South Gippsland Shire Council is an Equal Opportunity employer and aims to provide all necessary support to ensure that all abilities and backgrounds are not disadvantaged in the recruitment process. If you require an adjustment to the recruitment process, please feel free to identify yourself as a person with different needs in your application and indicate what type of reasonable adjustment you require. Alternatively you can contact a member of the People & Culture team on 03 5662 9233 and identify the position you are applying for and specify your requirements.

All councillors, employees, students, agency staff, contractors and volunteers are required to act in accordance with equal opportunity, anti-discrimination, harassment, vilification and child safety legislation. South Gippsland Shire Council is committed to safeguarding children and young people. We all have a responsibility to ensure our workplaces are respectful, safe and inclusive and free of all forms of unlawful and unacceptable behaviours. By applying for this role you agree to the above.

If you are havingany issues applying for this position, please call our People & Culture Team on 03 5662 9233 or email humanresources@southgippsland.vic.gov.au