Guest Service Agent

4 weeks ago

Gold Coast, Queensland, Australia Southport Sharks Full time
About Us

The Mantra at Sharks Hotel is located alongside Southport Sharks and central to the Gold Coast Health and Knowledge precinct, the hotel includes 120 hotel rooms and suites, two conference rooms and a rooftop bar.

What Are The Perks
  • Food & Beverage Discounts
  • Accor Accommodation Discounts
  • Free Gym Membership
  • Free Parking
About The Role

We are seeking applications from those with experience working in a hotel environment. This role ensures that all guests feel welcome and comfortable whenever they have contact with the Front Office, providing a warm and welcome stay at the hotel.

  • Provide exceptional service during check-in, check-out and throughout the guest stay.
  • Handle guest queries, requests, and feedback promptly and with a solutions-focused approach
  • Maintain accurate payment handling and compliance with hotel policies.
  • Process and confirm guest room reservations promptly and accurately.
  • Communicating with other departments to ensure all guest requests and needs are met
What We Are Looking For
  • Exceptional customer service skills, communication, and time management skills.
  • Professional appearance that will represent our brand well.
  • A friendly and outgoing personality.
  • Proven ability to work as part of a team.
  • A willingness to use initiative and strong problem-solving skills.
  • Competency using Microsoft Suite and experience working with Sihot PMS preferred.
  • Flexibility to work a rotating roster including mornings, evenings, weekends & public holidays.
Apply Now

No recruitment agencies, please.


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