Studio Manager

4 weeks ago

Melbourne, Victoria, Australia Les Mills Asia Pacific Full time
Studio Manager – BFT Hawthorn

Full-time | Hawthorn VIC

At BFT Hawthorn, we believe people deserve more than just a workout. They deserve coaching, connection, and to feel truly seen. That's why our team identity is built around the ethos to Coach. Connect. Care. Creating a space where everyone can grow, physically, mentally and emotionally.

We're looking for a Studio Manager who will live and breathe this ethos, ensuring every member and every team mate feels supported, celebrated, and inspired.

Who You Are

  • A people person – it's at the core of who you are. You thrive on connection and no job is too big or too stressful.

  • An excellent coach – you don't need to know everything, but what you do know you can teach with clarity and confidence.

  • A finisher – tasks aren't left open-ended; you execute to a high standard every time. Member requests get answered within 24 hours, EDMs land in the right tone, studio comms go out on time, and you move through admin systematically with a keen eye for detail.

  • Growth mindset – you can coast through tasks, or you can lean in, take feedback, and grow into the kind of leader who makes real impact. We're after the second type.

  • Social media savvy – you understand our language and who we're speaking to. You can get cut through without just following dances and trends. Video filming and editing will be a key part of the role.

  • Sales smart – in our world, sales is simply understanding people and solving their problems. You'll follow scripts and processes to ensure every enquiry gets the care it deserves.

  • The conduit for new members – you'll oversee the intro journey, ensuring new members feel guided, supported, and ready to continue long after their intro period.

Experience

  • Cert III & IV required.

  • Prior experience in a group training environment is a bonus, not a must.

  • Experience with people is non-negotiable. Not just "I like people" – but others look at you and say "wow, they can relate to anyone."

  • Prior sales or admin experience is highly favoured.

Why Join Us?

  • Top 10 Most Improved studio of the year (twice).

  • Growth isn't just a buzzword. We ALL lead, we take on feedback, and we move forward together.

  • Impact beyond four walls. Collectively in the last two years we've raised over $25k for charities including Polished Man, Minus18 and QPlus.

The Role

  • Oversee daily studio operations with precision and pride.

  • Drive member growth and retention through genuine connection and structured processes.

  • Support marketing through content and messaging that reflects who we are.

  • A mix of on-floor coaching (minimum 20 hrs) + off-floor admin, sales, and retention work.

  • Uphold The BFT Hawthorn Way (You'll receive in the hiring process)

  • KPI and bonus structure linked to net growth.

Apply Now
We get it, AI is our friend and a great tool. However, if you've had ChatGPT write your cover letter and haven't bothered to add your own flair, you probably won't stand out enough for us to read your application. Stand out. Tell us WHY this is the right place for you and WHY you're the right fit for us.


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