Team Leader In-Home Support Services

About Central Gippsland Health

Central Gippsland Health (CGH) is a sub-regional health service and the major provider of health and aged care services in the Wellington Shire. CGH is located in the City of Sale which is 215 km east of Melbourne. The City of Sale is an ideal access point for the Gippsland Lakes, 90 Mile Beach and the Victorian Alps. CGH provides acute care as part of an integrated service delivery model across Wellington Shire and beyond. The service provides beds across three campuses (Sale, Maffra and Heyfield).

Acute services include a full-time emergency department, critical care unit, neonatal critical care unit, three operating theatres, day procedure unit, oncology and dialysis services in addition to general medical and sub-acute services including rehabilitation. CGH also provides aged care and community services in the Wellington Shire and beyond. We operate four residential aged care homes located in Sale, Maffra, and Heyfield delivering high-quality, person-centred care in supportive and homelike environments.

CGH provides a wide range of community-based services that support people to remain healthy, active, and independent in their own homes. This includes the provision of Support at Home, Commonwealth Home Support Programs, and other in-home services tailored to individual needs. Our integrated model of care is supported by a multidisciplinary allied health team offering physiotherapy, dietetics, occupational therapy, speech pathology, and social work. We also provide accessible public dental services to enhance community wellbeing.

CGH is also a leading teaching hospital, affiliated with Monash University\u2019s School of Rural Health and provides placements and clinical experience for students. CGH encourages Aboriginal and Torres Strait Islander peoples to consider application to this position.

About Department

Community Care supports a broad population including older people, people with disability, and individuals recovering from hospitalisation. Services are delivered in homes, in the community, and at CGH sites, through multiple funding programs including the National Disability Insurance Scheme (NDIS), Commonwealth Home Support Program (CHSP), Home and Community Care (HACC), Post-Acute Care (PAC), and the incoming Support at Home (S@H) model.

About the Role

As Team Leader – In-Home Support Services you will play a key leadership role in coordinating client rostering and supporting our dedicated Care Partner workforce to ensure the timely and person-centred delivery of in-home services funded under NDIS, CHSP, HACC, and PAC programs.

This position is responsible for managing the Rostering Team and the In-Home Support Care Partners, ensuring service delivery aligns with individual client needs, funding requirements, and CGH policies. Working collaboratively with the Team Leader – Community Care Workers (responsible for the field-based support team) and the Team Leader – Support at Home (overseeing Support at Home Care Partners), you will help ensure services are delivered safely, efficiently, and effectively across the region.

Duties

• Provide day-to-day leadership and support to the Rostering Team and In-Home Support Care Partners
• Oversee accurate use of client and workforce systems (e.g. Carelink, IPM) for service scheduling, billing, payroll, and compliance
• Participate in and lead quality improvement activities relevant to in-home support services.
• Contribute to the future planning, design, and development of in-home services as aged care and disability reform evolves.
• Build and maintain productive relationships with Service Access, Care Partners, Discharge Planners, and other stakeholders.

Qualifications, Skills and Experience

• Proven experience in a leadership or coordination role within aged care, disability, or community health services.
• Sound understanding of NDIS, CHSP, HACC, PAC, and Support at Home program guidelines and requirements.
• Demonstrated capability in rostering and service coordination using client management systems (e.g. Carelink, IPM).
• Strong interpersonal, communication, and team-building skills.
• Minimum Certificate III in Aged Care, Disability, Health, or Community Services.

Please attach your resume and cover letter to your application

Statement addressing Selection Criteria including qualifications, experience and Leadership and Technical Capability Requirements as outlined in the position description

All appointments are made subject to the candidate providing a current satisfactory National Police Certificate and obtaining a Working with Children Check.

At CGH we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive. We value inclusion and diversity and encourage applicants from culturally and linguistically diverse backgrounds.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.