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Team Leader Client Support
2 weeks ago
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Full Time (38 hours per week)
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Fixed term parental leave contract until 31 August 2026
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Campus Negotiable
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Job Reference 2590
About the Role
The Team Leader Client Support and Enrolment is responsible for leading and supporting a team of Enrolment Officers who play a key role in delivering high-quality enrolment services that enhance student satisfaction and the overall student experience. This role focuses on developing and empowering team members across the various campuses, ensuring the right resources are in place to meet Campus needs. The Team Leader also provides ongoing guidance, documents and improves work processes, and drives efficiencies to support a smooth and student-focused enrolment experience. This is a parental leave backfill role, and contract dates are subject to change, and is dependent on the incumbents chosen return to work date.
About You
You are a confident and collaborative leader with a strong customer service focus and a passion for supporting student success. With proven experience in team leadership and managing complex administrative processes, you bring a proactive, solutions-driven approach.
Your ability to interpret compliance requirements, communicate effectively, and lead high-performing teams makes you well-equipped to thrive in a dynamic, student-centred environment.
Importantly, you model professionalism and integrity in your interactions, demonstrate a solution focused mindset, and are motivated by contributing to a culture of continuous improvement and service excellence.
Your Experience and Qualifications
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A formal qualification in Business or minimum 5 years' experience in senior admin roles
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Experience in leading people is essential
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Experience working in education or the TAFE sector is highly desirable
Mandatory Requirements
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A valid Working with Children Clearance
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Current National Police Check (less than 12 months old)
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A current Driver's Licence
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A six-month probationary period applies to this role
Benefits
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Competitive salary and excellent employment conditions including generous Long Service Leave provisions
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Paid Parental Leave provisions
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Professional development opportunities to support career growth
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Access to Employee Wellbeing Program
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Fitness Passport Gym & Pool Membership
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A great culture and supportive team environment
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The opportunity for a rewarding career
About Us
For over 95 years, TAFE Gippsland has been at the forefront of vocational education and training, proudly serving the Gippsland community. As the winner of the TAFE Large Training Provider of the Year award in 2023, TAFE Gippsland stands out as a leader in empowering local students and supporting regional businesses. With a commitment to excellence, we offer a diverse range of programs, including pre-apprenticeships, apprenticeships, accredited short courses, certificates, and diplomas.
Our team of over 450 dedicated staff, spread across 13 campuses, works closely with industry partners to deliver tailored workplace training. This approach not only helps upskill the regional workforce but also drives the success of local businesses, reinforcing our vision of supporting a Skilled and Thriving Gippsland.
How to apply
To apply for this position please visit the TAFE Gippsland website. Applications are to be submitted online and must include;
- A current resume; and
- Key Selection Criteria responses.
For specific enquiries relating to the position please contact Kellie Smith, Manager Client Operations on
For assistance with the application process please contact Shona Hoggard, Senior People & Culture Advisor on
Applications close at 2pm on Tuesday 15 July 2025.
TAFE Gippsland is committed to fair and equitable recruitment and employment processes based on merit, competence and potential. If you would like assistance with your resume and cover letter please contact the Gippsland Skills and Jobs Centre on
TAFE Gippsland is a Child Safe Organisation and equal opportunity employer. We value diversity and inclusion in our workforce and encourage people from all backgrounds, abilities and identities to apply for our vacancies.
