Client Success Manager

4 weeks ago

Canberra, ACT, Australia CRE8IVE Full time

Location: Canberra, Australian Capital Territory, Australia (On-site)

Company: CRE8IVE

About the Role

We have an exciting opportunity for a Client Success Manager to join our team at CRE8IVE. This role reports directly to the Client Success Director and is responsible for building strong relationships with clients across the agency, while coordinating internal communications to ensure smooth delivery of our marketing and design projects.

You'll be the first point of contact for our clients, ensuring they feel supported and informed, while also working closely with internal teams to keep projects on track. If you thrive on bringing people together, enjoy making things happen, and have a natural drive for client service and satisfaction, we'd love to hear from you.

What You'll Do

  • Act as the key liaison between clients and internal teams across the agency.
  • Manage day-to-day client communications with professionalism and warmth.
  • Coordinate internal communication to support seamless project delivery.
  • Support project planning, scheduling, and reporting to ensure deadlines are met.
  • Monitor budgets and timelines, escalating risks where needed.
  • Contribute to building and maintaining long-term client relationships.

About You

We're looking for someone who is:

  • Friendly, proactive, and client-focused.
  • Organised and detail-oriented, with the ability to juggle multiple projects.
  • A critical and logical thinker who can problem-solve under pressure.
  • Comfortable engaging with people at all levels of an organisation.

Experience & Skills

  • Ideally, experience in client services, project coordination, or marketing/communications delivery (not essential if you have the right drive and passion).
  • Strong written and verbal communication skills.
  • Familiarity with project management or CRM tools is a plus.
  • A passion for marketing, design, or communications and a desire to grow in the industry.

Why Join Us?

At CRE8IVE and the C8 Group, we embrace a dynamic and inclusive environment, guided by our core values of collaboration, courage, leadership, ambition, and respect. These values form the foundation of a culture that prioritises both professional and personal growth.

Here's what you can expect:

  • Exposure to a wide variety of marketing, digital and creative projects.
  • Career development and mentorship from experienced leaders.
  • The chance to be part of a supportive, values-driven agency team.
  • A full-time, on-site role in Canberra where your impact is visible every day.

Ready to bring your energy and skills to CRE8IVE? Send us your resume and a cover letter sharing a little about you and why this role feels like the right fit.

Email Amy Osborne at recruitment@c8.com.au — we'd love to hear from you


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