Medical Receptionist

About Stride:

We are leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition – it's a name that's purposeful and shows awareness of the important role we play in the recovery journey.

As we embark on our next stage, join us to make a difference. We're here to Stride.

About our partnership:

Stride, in partnership with Wellways and Clarity Health Care will soon be opening the Western NSW Medicare Mental Health Centre, with locations in Dubbo and Bathurst. The Medicare Mental Health Centres, formerly Head to Health, are an important part of the Australia's reformed mental health and wellbeing system.

The Medicare Mental Health Centre is supported by funding from Western NSW Primary Health Network through the Australian Government's PHN Program. The Dubbo and Bathurst Medicare Mental Health Centres will provide the community with a free, safe and welcoming space to access mental health advice, supports and services. Walk-ins will be welcomed, services are confidential, and no appointment or referral will be required.

About the service:

The services in Dubbo and Bathurst are funded by the Australian Government, to provide a streamlined approach to support better mental health and social wellbeing across the country. The service is tailored to the needs of the community in regional NSW and provides a combination of peer-led recovery and clinical support.

The Medicare Mental Health Centre provides a safe, welcoming and supportive environment for people experiencing psychological distress, providing an alternative to presenting to the Emergency Department for low risk individuals, and allowing them to access support from trained mental health professionals within their community, outside a clinical setting.

On Offer:

• Can be based at either Dubbo OR Bathurst site
• Permanent, full-time OR part-time positions available
• Excellent Base Salary plus Super
• Salary packaging options (up to $15,899 tax free)
• Meals and entertainment allowance of up to $2,650
• Leave loading at 17.5%
• Stride Rewards – access to discounts from 100s of retailers (fashion, food and fitness)
• One paid wellbeing leave day per year
• Purchase up to 5 additional leave days in a 12 month period (pro rata entitlement if part-time)
• Paid parental leave support
• Excellent training & career development

Role Overview:

• Act as the central point of communication and provides a superior level of secretarial and reception services to people 18+, and support clinical and management staff
• Medical Reception duties including taking incoming calls and directing the caller to the appropriate member of staff
• Appointment scheduling and maintenance of clients
• General Office duties including opening and distribution of mail typing, scanning, filing and archiving
• Assist in the closing and securing of the building at the end of the day.
• General housekeeping to ensure a clean and safe environment for staff and clients

Requirements:

• Excellent administration, time management, and organisational skills with attention to detail (a certificate in Health Administration, Medical Practice Assisting, Business - Medical Administration, Medical Reception, and the like would be an asset)
• Well-developed customer service skills
• Knowledge of the mental health/not-for-profit sector with an ability to liaise with people from all backgrounds, government, non-government organisations, and community organisations
• Demonstrated communication, interpersonal, problem solving and organisational skills
• Proven record in working closely with and being a successful member of a multi-disciplinary team
• Previous Medical Reception experience would be highly advantageous
• Proficient IT skills, including Microsoft Office and CRM applications would be highly advantageous
• The ability to learn a new medical software program would be an advantage
• Must be eligible to apply/currently hold a WWCC
• Must hold/be willing to apply for NDIS worker screening clearance

Stride is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Stride must undergo required screening processes prior to their successful appointment.

Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce.

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

Apply now

To apply complete the online application form, attach a copy of your CV and a cover letter outlining your suitability for the available role.

Applications will be viewed and actioned upon receipt, with a final closing date of 24 February 2025.

For any queries, please email